Director, Head of Employee Relations & Grievance Handling

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Job Title:

Director, Head of Employee Relations & Grievance Handling 

Date:

4th Nov 2024

Department:

Human Resources 

Location:

Mumbai

Business Line / Function:

Functions - Human Resources

Reports to:

(Direct)

Head of HR ISPL 

Grade: 

(if applicable)

Director
 

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Position Objective:

The incumbent will lead the development and execution of employee relations strategies, ensure compliance with labor laws, and oversee grievance handling and disciplinary processes. This role is crucial in managing sensitive cases such as fraud, misappropriation, unethical business practices, and other financial irregularities. The incumbent will collaborate with cross-functional teams, drive employee engagement, and ensure legal and policy compliance, fostering a positive and ethical workplace culture.

.

Responsibilities

Key Responsibilities:- 

• Formulate and implement policies and programs aimed at improving employee relations, enhancing workplace culture, and fostering open communication channels.
• Grievance Handling and Conflict Resolution: Lead investigations into employee grievances and conflicts, ensuring a fair, consistent, and timely resolution process. 
• Control Unit for Disciplinary Actions: Act as the single point of contact for executing actionable outcomes (e.g., terminations, warnings) for cases related to fraud, misappropriation, unethical practices, and other financial irregularities. – 
• Collaboration with Legal and CHRO: Work closely with advocates, the legal department, and the CHRO to recommend appropriate actions based on investigation findings, ensuring legal compliance and alignment with HR best practices. 
• POSH Management: Manage all activities related to the Prevention of Sexual Harassment (POSH) Act, from coordinating with the Internal Committee (IC) to executing the outcomes of investigations. 
• Employee Engagement Initiatives: Design and implement initiatives that promote employee engagement, satisfaction, and retention, continuously improving programs based on feedback and analysis.
• HR Policy Guidance: Provide expertise and guidance to employees and management on HR policies, labor law compliance, and disciplinary procedures. 
• Develop and Implement Employee Relations Strategies: Formulate and implement policies and programs aimed at improving employee relations and workplace culture.
• Collaboration with Management: Partner with managers to address performance management issues, assist in disciplinary actions, and ensure proper documentation and procedures. 
• Analyze Employee Feedback and Workplace Culture: Regularly gather and analyze employee feedback to identify trends, concerns, and opportunities to enhance workplace culture and morale. 

• Qualifications:

  - Education: MBA in Human Resources, LLB, certification e.g., SHRM or CIPD) is preferred. 

• Experience

  : Minimum of 12 years of experience in HR, with a focus on employee relations / HRBP, grievance handling, and labor law compliance. Leadership experience in managing employee relations in a large organization is highly desirable.

• Skills

  : Strong understanding of labor laws and regulatory requirements. - Excellent interpersonal and communication skills, with the ability to influence and build trust with stakeholders at all levels. - Proven conflict resolution and mediation skills. - Strong analytical abilities to assess feedback and make data-driven decisions to improve employee relations. - Experience in managing complex grievance processes and driving employee engagement initiatives.  Conflict Resolution - Mediation & Negotiation - Compliance & Labor Law Knowledge - Leadership & Strategic Thinking  

Technical & Behavioral Competencies

Strong understanding of labor laws and regulatory requirements

Specific Qualifications (if required)

NA
 

Skills Referential                                                            

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Ability to collaborate / Teamwork

Client focused

Communication Skills – oral and written

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process 

Choose an item.

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 15 years