The bank for a changing world

We are looking for

Customer Service Advisor

Job type Permanent
Schedule Full time
Brand Arval
Apply REF: BIR68000203

About us

Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.

 

About the role

Our remarketing team are responsible for the disposal of our vehicles at the end of contract. This is a busy team as we take back circa 200 vehicles each day from customers and they need to be processed in a timely way to ensure we achieve maximum value when they are sold through online and physical auctions. We also need to make sure customers are satisfied.

In this role you will reconcile stock reports, check the status of vehicles as they go through the disposal process and then trouble shoot to ensure 'road bumps' are ironed out. You will have regular liaison with our suppliers (Auctions) as well as internal customers. 

Pay Zone level A2


About you

We are looking for someone with a variety of skills to take on this role. Firstly you will need to have an ability to analyse information on Excel spread sheets so experience of pivot tables and Vlookups is important as is the ability to work on your own initiative.

You will also need superb customer service, relationship management skills and be a dedicated team player to be successful in this role.

Finally, good organisational, planning and communication skills and the ability to be adaptable are also a must as your workload will be high and varied.

 

Application process

Successful applicants will be invited via email to complete an automated online video interview so you can tell us all about yourself before we decide who to bring in for a final interview. This can be done on your mobile phone, tablet or laptop at any time of day so gives you complete flexibility. Full instructions and a Hints & Tips video will follow. 

 

What's in it for you? 

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks:     

  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month)
  • Annual bonus (up to £1,000)
  • 25 days holiday (plus bank  holidays)
  • Competitive (£19-22,000) salary
  • Career options
  • Free Gym and classes
  • Volunteering days  

 

We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-

 


 

If you have the drive and ambition why not apply today!

Primary Location: GB-ENG-SwindonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Attention to detail / rigor, Organizational skills, Adaptability, Proactivity, Active listening, Communication skills - oral & written, Client focused, Resilience, Ability to deliver / Results drivenTransversal competency: Analytical AbilityReference: BIR68000203