About the job

  • This position will report to the head of EMEA User Onboarding Team. The goal of this team is to build and manage an efficient Employee Onboarding, Transfer & Exit process in EMEA region. One of the main objectives of this team is to streamline and improve the current onboarding process for hiring managers and the new employees by providing a clear understanding of the data and system needs of various departments within BNPP. This team is accountable of the effectiveness of the process (or set of processes) across the region and for all its internal customers.

Your Main Activities Are

  • Coordinating the onboarding, transfers and offboarding processes in EMEA with the various departments involved (HR, IT, Compliance, Procurement, Premises, Finance)
  • Becoming the centralized point of escalation for Hiring Managers during any onboarding, changes, transfer or exit processes
  • Producing and monitoring KPIs to control the completeness and length of onboarding processes
  • Producing reporting and support to management
  • Ensuring the overall data coherence of the CIB organizational pyramid in REFOG while coordinating all necessary updates
  • Maintaining and updating when needed, in close partnership with internal communication, HR and IT, the documentation and marketing associated with the service provided by the team
  • Using Lean practice, ensuring continuous service improvement of the deliverables of all stakeholders involved

Profile and Skills to Success

  • Master’s degree or higher in IT, Business, Finance or related field
  • Expert knowledge of MS office products (Advanced Excel is a plus)
  • Expert in Reporting skills and data analyst for KPI’s creation and achievement
  • Excellent English written and verbal communication with the ability to communicate to technical and non-technical users. French knowledge is a plus
  • Minimum of 2 years of experience in similar functions
  • Strong attention to detail and solid organizational skills
  • Focus on high client satisfaction - Ability to create, foster and maintain relationships with end users and Service Providers
  • Able to work well independently and in a team environment – Proactive Mindset
  • Ability to design and implement new procedures
  • Knowledge of bank policies and procedures


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location
Job Type
Standard / Permanent
Education Level
Master Degree or equivalent (> 4 years)
Experience Level
At least 1 year

Discover the different professions within BNP Paribas: Support Functions

As a member of our Procurement, Marketing or Human Resources teams, you will be making your own contribution to the smooth-running of the Group, its influence and brand. Our Support Functions cover a very broad range of specialist skills that provide an equally impressive range of opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more