GPCO (Global Payments & Cash Operations) Team is a cash management-processing center. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions.
Direct Responsibilities
1. Operations MANAGEMENT: Supervise processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.
3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members.
“Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.”
Contributing Responsibilities
1.OPC: Contribute to the Operations Permanent Control framework
2. CUSTOMER SERVICE: Monitor turnaround times, and operational efficiency. Resolve customer complaints and queries.
3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.
4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.
TECHNICAL COMPETENCIES REQUIRED:
1. Knowledge of preprocessing & processing of Remittance & Payments transactions.
2. Familiarity with Computer applications, MS Office, Business Objects etc.
3. Familiarity with Back Office Operations, Processes and systems.
4. Knowledge on various regulations connected with Banking Operations.
5.Operational Risk awareness
6.Knowledge on Banking Law & Practice
7.Product Knowledge on Cash Management
BEHAVIOURAL COMPETENCIES REQUIRED:
1. Communications Skills
2. Networking & Logistics Management
3. Interpersonal & Team Building Skills
4. Results Driven
5. Taking Initiative and Risk Management Skills
6. Client Focus and Decision Making Skills
