About the job
The Digital CRM Product Manager focuses on the Bank’s Client Relationship Management (CRM) system and related products and workflows. The roleholder will drive innovation and developments to increase the Bank’s footprint, provide efficiency to the Bank’s clients and sales teams. The roleholder will collaborate with stakeholders, developers, and users, and will be part of the strategy, planning, and execution for the future developments of the Bank’s key digital initiatives in the CRM system.
Your Main Activities Are
• Junior/Mid level professional accountable for providing excellence within the eC&D team within Global Markets, specifically for the CRM system.
• Taking an active part in the definition of the strategy for the CRM system and pushing new opportunities and innovative ideas based on an understanding of the products, clients’ needs, markets, and regulations in the CRM space.
• Coordinating the scoping (workshops, collection of business requirements), prioritization and delivery of new features and products for the CRM system in close coordination with key stakeholders (Tech, LAB, UX/UI, Research, e-Marketers, Business Lines Digital Leads, Sales/Trading, etc).
• Extracting trends and behavioral patterns from the analysis of CRM usage data to inform the product roadmap and enhance user experience.
• Collecting feedback from end-users to improve the CRM system and ensure a best-in-class digital experience.
• Maintaining a written documentation of the CRM system and relevant information.
• Monitor key performance indicators (KPIs) and user feedback to identify areas of improvement and optimization for the CRM system.
Continuously identifies, proposes, and implements innovative or alternative ideas ahead of others to improve topics or solve issues or problems that are multidisciplinary or cross-organizational, to improve the customer journey or the organization, to develop new businesses or thought models in the CRM space.
Profile and Skills to Success
• 4+ years’ experience in a similar role in consulting, start-up or corporate environment, preferably within the financial industry
• Higher degree in mathematics, statistics, physics, engineering finance / econometrics or computer science field
• Eagerness to learn and grow within a dynamic product management environment
• Strong background in digital product management
• Proactively able to identify areas of development, improvement or ways to maximise results and takes initiative to implement relevant actions, in the short and long term.
• Strong relationship management skills and an ability to work with individuals to ensure the delivery of set objectives.
• Proven communication / relationship management skills.
• Computer literate and has a passion for well executed technology solutions. Substantial programming experience (Dev/BA/Scrum experience) is an advantage.
• Expert MS office proficiency (including Microsoft PowerPoint, Excel, Word and SharePoint);
• Preferably knowledge of a BI/Analytics tool to measure KPIs and activity (e.g. Tableau or similar)
• Experience with Agile practices, Confluence, JIRA is desired
Why joining BNP Paribas?
- Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
- Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
