About the job
- Manage Corporate Actions and Income events and client enquiries, by respecting the established Service Level Agreement (SLA) and operational procedures
Your Main Activities Are
- Ensure all Corporate Actions & Income setups, instructions and payments are processed while meeting standards established by the Bank and the team’s procedures
- Guarantee the four-eyes checking principle whenever is necessary and without any form exception
- Provide accurate and detailed information to clients and service partners pertaining to Corporate Actions and Income events. Guarantees the support of clients and other relevant stakeholders during the process
- Manage all queries and client service requests in the dedicated tools to allow statistical analysis of activity
- Guarantee that all procedures are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors
- Develop knowledge of existing markets, their changes and financial instruments by making regular use of various information sources (Market Updates, Client Updates, market announcements, etc…)
- Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable
Profile and Skills to Success
- Highschool
- Relevant experience in Banking and Financial Operations
- Fluent (C1-C2) level of English
- Ability to collaborate / teamwork
- Attention to detail / rigor
- Client focused
- Skills in Office pack (namely in Excel and Word)
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
