Collections Co-ordinator
Collections Co-ordinator
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
Working in a small and supportive team, you’ll be helping customers to manage their arrears. Customers can fall into arrears for many reasons – it could be as straightforward as a failed direct debit, an ongoing complaint, or a change in financial circumstances. Whatever the reason, your purpose will be to provide reassurance, show empathy and compassion, and use your great listening and problem-solving skills to support the customer and agree the best way forward. One of the most important aspects of this role is the quality of the conversations you have with customers to ensure that we’re always delivering good customer outcomes.
In addition to the above, some of your key responsibilities will include:
- Ensuring any complaints, issues, or disputes are taken into account when customers are in arrears
- Processing payments and direct debit instructions by email and over the phone
- Reviewing and updating customer account records
- Identifying vulnerable customers, and ensuring we put the right support in place
- Working with customers to assess affordability
What we’re looking for
You’re compassionate, empathetic, and have a strong desire to help people. You feel strongly that every customer deserves to be treated with care regardless of their circumstances. You enjoy a role with plenty of variety and are comfortable splitting your time between phone conversations and administrative tasks.
You’ll also be able to demonstrate:
- Excellent written and verbal communication skills
- Good telephone manner
- Strong listening skills with the ability to put people at ease
- Good IT skills, with knowledge of Excel and confidence when learning to use new systems
- You’re a team player with a can-do attitude
The package
We offer a basic starting salary of up to £25,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Find out moreWhy should I apply?
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
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What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
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Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
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At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.