We are looking for

Client Account Manager with German

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Job type
Fixed Term Contract
Schedule
Full time
Job Function
Transaction processing
Brand
BNP Paribas Corporate & Institutional Banking
Location
Warsaw, Masovian Voivodeship, Poland
Apply (REF: 48319102)
Last update 05.12.2024
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We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.
Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.
It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

Client Account Manager with German


Requirements:

  • At least 1 year of professional experience,
  • Experience Service Clients is desired,
  • Very good interpersonal skills,
  • Ability to work in teams,
  • Good editorial capacity,
  • Knowledge of Office Tools,
  • Proficient level of English,
  • Knowledge of German (min C1)

Responsibilities:

  • Attach procedures and rules in place in the service,
  • Affirm knowledge of the systems used and of customers,
  • Ensure receipt of calls on the AVAYA application and follow-up of all client requests (telephone, fax, email, mail),
  • Insure dealing with customer dissatisfaction,
  • Manage upward information to the Client Account Manager and the Team Manager for all customer complaints,
  • Get telephone orders for funds authorizing this service,
  • Ensuring the correct application of the tasks and controls listed in the checklists (daily, weekly, monthly),
  • Dealing autonomously with all applications which do not require the involvement of operational teams within the deadlines set in the ALS.

We offer:

  • Hybrid work mode, 60% working from home within a month
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities
  • ACCA/CFA Certification co-financing
Interested by our offer? Don't wait any longer!
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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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