Business
Overview:
Securities Services is a leading global custodian and securities services
specialist that provides multi-asset post-trade and asset servicing solutions
for buy and sell-side market participants, corporates and issuers.
Loan Operations provides
services across a variety of products, focusing primarily on the Collateral
Debt Obligation and Loan Fund markets. We provide a premier account
administration service for loan portfolios across a number of global clients.
Purpose of the role:
·
Lead and take ownership of the daily operational
and oversight requirements of Loan Operations US.
· Provide oversight of Loan Solutions IOC
Portugal’s service delivery and provision of Collateral Administration, change
and client facing support locally.
· Work closely with the Loan Solutions Managers to
drive first class client service and to ensure that oversight and control are
top priority in an evolving model to drive a service excellence culture.
·
Develop a strong working relationship with Staff and
Team Leaders in IOC Portugal to ensure that the operating model remains
efficient and effective.
·
Train and develop Loan Solutions Specialists and
other Junior members of staff.
·
In the role, you will act as a combination of
both the main and secondary US based client contact for a portfolio of clients
and will be a main contact for Loan Solutions Portugal to ensure the service
delivery is of a high standard. You will represent an escalation point in the
event of urgent and unresolved issues.
Candidate Success Factors:
Candidates are measured on the following four performance drivers, which
will dictate how individual impact is considered on the Americas platform:
·
Results
and Impact
o
Able
to influence peers and team.
o
Demonstrates
good judgement when making decisions of high complexity and impact.
o
Exercise
appropriate autonomy in the execution and delivery of work.
o
Responsible
for driving outcomes, which have meaningful effect on team or department.
· Leadership and
Collaboration:
o
Creates
trust with colleagues.
o
Acts
in leadership capacity for projects, processes, or programs.
· Client, Customer and
Stakeholder Focus:
o
Able
to build relationships with a mix of colleagues and clients.
o
Interacts
regularly with management and department leaders.
o
Demonstrates
the ability to influence stakeholders at the team level.
· Compliance Culture and
Conduct:
o
Takes
full responsibility for personal actions and demonstrates courage in facing
problems and conflicts.
o
Perceived
as a person of high moral character; upholds corporate values and displays high
ethical standards.
Responsibilities:
Responsibilities:
Loan Solutions Activity
· Act as both main and secondary contacts for
Client relationships on the Loan Solutions US service delivery across both Loan
& Collateral Administrations platforms as required.
· Oversee the service delivery completed in Loan
Solutions Portugal, ensuring the service is of a high standard and on time,
monitoring in accordance with SLA and prevailing governance.
· Monitor and support operational and regulatory
processes in the department to ensure that they are effectively carried out and
coordinated within company procedures, guidelines and expectations. Recommend
improvements where appropriate in line with best practice.
· Work under general guidance from more senior
staff referring more unusual and complex matters upwards for support when
required.
· Focus on providing analyses and interpreting
results based on expertise and experience to help identify opportunities for
improvements to the service that the Client Delivery team can provide to
clients.
· Deliver small-scale projects or well-defined
tasks on major projects to improve operational support to clients.
· Establish relationships to identify business and
client requirements and provide appropriate support.
· Completion and/or oversight checks of Loan
Solutions service delivery
· Manage any client queries or escalations
ensuring appropriate actions are taken to resolve any service issues in a
timely manner.
· Responsible for ensuring all client KPI’s and
service delivery commitments are being met in accordance with client service
level agreements.
· Support junior level staff and working with
colleagues and managers to contribute to enhancements, change controls and the
on board of new business and service delivery.
· Working with colleagues, management and internal
stakeholders to support onboarding of new funds across the Loan Solutions
product portfolio.
· Monitor the ongoing production process and the
effective utilization of resources.
· Act on feedback from client reviews to maintain
client satisfaction.
· Oversight of local and IOC production activity.
· Monitor team performance, identifying potential
savings and improvements and escalating any issues as appropriate.
· Set an example and promote a culture of delivery
excellence within the team, encourage an environment of openness that welcomes
effective challenge and supports open discussion.
· Ensure the Loan Solutions Manager and others, as
appropriate, are kept aware of all issues/problems/queries/work in progress
that may impact the quality of service being given.
· Adherence to bank policies and compliance
requirements.
Compliance and Risk Management
· Assist the Loan Solutions Manager to maintain
policies, manage internal / external audits, and work collaboratively with the
key stakeholders in the organization.
· Assist the team with technical development and
regulatory change management activities.
· Assist in dealing with technical queries from
clients / auditors / internal stakeholders.
· Monitor and communicate relevant updates to the
team.
· Support responses to requests in collaboration
with Operational Risk and Control teams, ensuring timely and accurate
communication and strong working relationships.
· Work with the Loan Solutions Manager to develop
a strategic approach to risk and compliance across the department.
· Proactively review team processes to drive
continuous improvement and efficiencies while also mitigating risks.
· Develop a strong understanding of the
obligations and service standards required under the client service level
agreements and ensure appropriate protection of BNPP’s and clients’ interests.
· Assist the Loan Solutions Manager in the
periodic update of client service level agreements to ensure the service
offered is accurately and appropriately reflect and to suitably protect the
parties’ interests.
· Ensure that procedures and checklists are in
place and maintained on an appropriate basis.
· Working with the Loan Solutions Manager to
ensure complete, accurate and timely error reporting ensuring preventative
actions are suitably implemented.
· Work with the Loan Solutions Manager to identify
training needs, and to develop and support training initiatives within the LDO
US team as required.
Self-Management / Personal Development
· Develop effective working relationships and
communications with staff and ensure that staff are motivated, developed and
supported.
· Manage own time and activities effectively
setting an example through good housekeeping and time management.
· Take responsibility for personal development and
training.
· Keep up to date with legislative and regulatory
changes affecting the business.
· Actively participate in the objectives and
appraisal processes by completing a self-evaluation and suggesting appropriate
development to ensure own effectiveness in a changing business context.
Key internal stakeholders:
· IOCs Operations and management
· Fund Accountants, internal and external
· LSAT US Business Analysts
· IT support/ ORC
· Risk OPC
Key external key stakeholders:
· Clients
· Investors
· Loan Agents
· Auditors
· Counterparties
· Vendors /system providers
Minimum Required Qualifications:
· Prior experience of loan administration
and good understanding of the loans market, and in particular bi-lateral loans,
syndicated loans, loan funds including direct-lending.
· Good working knowledge of a wide range of
BNPP Client Delivery policies, procedures, regulations and legislation.
· Good people management skills and an
ability to work with individuals to set individual objectives and manage
performance to ensure their delivery.
· Excellent written and oral English skills
in order to articulate technical issues and to be able to take the complex and
make simple to enable effective communication with individuals across the
business.
· Computer literacy and a good
understanding of relevant software.
· Cash and asset reconciliation experience
· Understanding of loan trade
documentation, credit agreement, transfer certificates, pricing letters/
funding memos etc.
· Ability to read, understand, and
interpret legal documentation, such as Offering Circulars, Facilities
Agreements etc.
· Strong team player who shows initiative,
accountability, and is able to self-motivate.
· Good problem solving and analytical
skills, deadline focused yet shows great attention to detail.
Preferred Qualifications:
· Direct Lending Leveraged Loan Fund Portfolios / CLOs
· Sentry
· Experience in Loan
Closing
· Understanding of Swift
format and cash instructions flow.
FINRA Registrations Required:
CFTC Swap Dealer
Associated Person (if yes, NFA Swaps Proficiency Program is required):
SEC Security-Based Swap Dealer Associated Person:
The
expected starting salary range for this position is between $80,000 to $90,000
annually. The actual salary may vary based upon several factors including, but
not limited to, relevant skills/experience, time in role, base salary of
internal peers, prior performance, business line, and geographic/office
location.
In
addition, our comprehensive benefits package aims to support our employees in
various aspects of their lives. From healthcare and wellness programs to
retirement plans and childcare services, we prioritize the well-being and growth
of our employees. Our benefits include medical, dental and vision coverage, a
401(k) Savings Plan, backup childcare, life, accident and disability insurance,
mental health support and paid time off. Additional details about our benefits
offerings, inclusive of eligibility for a discretionary bonus, will be provided
during the hiring process.
This
application will remain open until a candidate has been selected for the role.
There is no specific application timeline.
About BNP Paribas:
BNP
Paribas is a leading bank in Europe with an international reach across the US,
EMEA and APAC. It has a presence in 65 countries, with nearly 190,000
employees. The bank employs over
3,500 people in offices in the US across 10 states including New York, Jersey
City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and
diversified presence to support its client base. We continue to grow and
strengthen our commitment to the US market through our Corporate &
Institutional Banking
activities. We are one of a few non-US banks to offer a full value chain for
our clients, from trading to financing, and clearing and custody in the US with
the international footprint and capacity to deliver both globally and locally.
Leveraging the strength of our European roots, our network can support clients
in virtually every region of the world, enabling more connectivity and
efficiency wherever our clients conduct business. We take pride in our
expertise and our ability to adapt while constantly looking ahead to create a
more sustainable world.
As
an international company with a global footprint, the unique cultures and
viewpoints of our team members are an integral part of the fabric of BNP
Paribas. We are a company with a purpose - to be a responsible and sustainable
global leader. We aim to create an environment where our employees feel
empowered to drive change, make an impact and be true to themselves. We employ
talented individuals from a wide variety of backgrounds, locally and globally,
and are inspired by our employees who help us in cultivating a diverse,
equitable and inclusive workplace through initiatives such as our Diversity,
Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG)
communities. We strive to be a workplace where all team members can grow and
thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply
committed to DEI and highly accessible to our employees, consistently
soliciting feedback on how we can continue to support our employees to reach
their highest potential.
BNP
Paribas. The Bank for a Changing World - https://usa.bnpparibas/en/homepage/join-us/our-opportunities/
BNP Paribas is
committed to providing a work environment that fosters diversity, inclusion,
and equal employment opportunity without regard to race, color, gender, age,
creed, sex, religion, national origin, disability (physical or mental), marital
status, citizenship, ancestry, sexual orientation, gender identity and gender
expression, or any other legally protected status.