About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
BNP Paribas Securities Services specializes in providing securities services and investment Operations solutions to issuers, financial institutions and institutional Investors worldwide.
The below requirement is for Market and Financing Services (MFS) which offers multiple solution to its clients in their market activities and provide them with financing solutions, as principal or agent, as well as optimize balance sheet and treasury management of BNP Paribas Securities Services
BNP Paribas offers you an exciting career opportunity in a challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.
Job Title:
Support Analyst
Date:
Department:
MFS
Location:
Chennai
Business Line / Function:
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.
This position is for Support Analyst for MFS application who is having minimum 5 years of experience :
• Capital Markets and Security Services Functional knowledge
• SQL,PL/SQL & Unix Knowledge.
• Production Support Experience L1 & L2.
• Good communicator, fast learner & Team player
• Attention to detail, disciplined and reliable
• High motivation and confidence levels
Responsibilities
Direct Responsibilities
- Monitoring, Trouble shooting and Supporting the day to day activities
- Flexible approach to working hours and adhere to the support requirements provided by the lead.
- Refer and maintain Knowledge base and share experience with support team members.
- Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
Contributing Responsibilities
- Provide front-line primary application support to end users and clients
- Production support includes covering Morning/afternoon shift and weekend in a rotation basis
- Adhere to the support standards and guidelines
- Should learn and follow Service operation, Service Transition and CSI of ITIL processes
- Should be flexible to cover/extend shifts in emergency situations
Technical & Behavioral Competencies
• Incident Management and resolving support issues within SLA
• Documenting procedures in wiki
• Ensure that Application is available for business by keeping impact minimal
• Health Checks on Application at regular interval
• Automate regular checks
• Inform Development team on any potential issues we see and also suggest them of changes when Applicable
• Shift Hand over to inform incoming team with updated status
• Work Autonomously by taking ownership
• Maintain very good working environment and team spirit
• Team Work
• Knowledge Sharing
• Proactive Communication
• To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
• Escalate issues which cannot be resolved in a timely manner.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Personal Impact / Ability to influence
Decision Making
Organizational skills
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to manage a project
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
