About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Global Trade Finance Operations (GTFO), an entity within BNP Paribas India Solutions, is a back-office operations platform which caters to processing of Traditional Trade Transactions for various entities of the BNP Paribas group worldwide.
Job Title:
Trade Finance - GTFO Service Quality and Support Team
Date:
2025
Department:
GTFO-SQS
Location:
Mumbai, India
Business Line / Function:
Global Trade Finance Operations
Reports to:
(Direct)
VP
Grade:
(if applicable)
Senior Associate
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
The Senior Associate will monitor and support GTFO service deliver & quality, project management, propose enhancements and quick wins (process, organization or system) and supervise alignment on best practices. This role requires a deeper understanding of trade finance with accounting knowledge and the ability to handle more complex cases.
Responsibilities
Direct Responsibilities:
Monitor and Support GTFO Service delivery & Quality, Project Management
Ensure maintenance of Standard Operating Procedure (SOPs) section-wise (imports / Exports / product Transverse / Support SOPs) and inform the Head - Organization and Support. Propose enhancements and quick wins (process, organization or system) and supervise alignment on best practices.
· Follow up and challenge partner's continuous improvement initiatives (FMEA: Failure Model Error Analysis), Optimization activities and monitor possible dependencies with transition activities.
· Ensure Continuous improvements by leading Optimization initiatives to improve platform monitoring, reduce inefficiencies, control risks, standardize processes, automation proposals.
· Analyse performance measures and report in a timely fashion with a focus and depth relevant to the client stakeholders: Most of the indicators will be provided by the supplier (IBM Workflow Management) ; Some data will be maintained and monitored directly by the Organization & Support team (e.g.: the users' access rights monitoring files, Error Log); Liaise with BNPP Middle Offices for Performance Management issues, suggest process changes. Contribute to service quality improvement; Chairing of SLA meetings with client sites: Enforce SLA commitments.
· PnL, Accrual, Commission and Account Receivable Reconciliation activities.
II. Transition activities:
- Co-ordinate locally transition project office activities: 2. Represent the Trade Finance COO in the Operation Center Set-up work stream for all aspects. ; 3. Facilitate complementary investigation onshore; 4. Support Partner's transition action plan, conclusions and implementation; 5. Propose actions to secure ramp up phases and lead data migration and business rehearsal activities at GTFO level; 6. Contribute to SOPs documentation prior to knowledge cascade; 7. Transfer knowledge of Territories specificities internally with other team members;
II. Error Claims Management:
1. Perform Root Cause analysis and coordinate for correction. Manage accounting entries corrections in the accounting tool. 2. Monitor the effectiveness of Action Plan. 3. Related SOPs: Customer Claims Processing, Processing of an error identified at BO level, Regularization / Reconciliation
III. Performance Reporting: Responsible for coordinating/reporting on all BNPP MIS reports / Governance deck
IV. Other Responsibilities
1. Bring Direct contribution to BNPP operational permanent control framework
2. Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
3. Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
4. Comply with internal and external regulatory and compliance requirements
5. Comply with the BNPP standards of Code of Conduct; Comply with the BNPP IT Security policies
6 Anti‐Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
Contributing Responsibilities:
To contribute to the IT and Transversal projects from time to time.
Technical & Behavioral Competencies
• Bachelor’s degree in Finance, Business Administration, or a related field. A master’s degree or professional certifications in trade finance are a plus. Professional certifications in trade finance (e.g., CDCS, CSDG) would be an added advantage.
• 5-7 years of experience in trade finance, with a focus on Reconciliation and Processing
• Strong analytical skills and attention to detail.
• Good understanding of regulatory requirements and trade finance documentation standards.
• Effective communication and interpersonal skills.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop others & improve their skills
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
