About the job
- The MFS Client Business Account Manager is responsible to maintain existing business with current clients, grow business relationships with them and assist in bringing new clients on board. They will help clients to better understand the full potential of the service offer and act as liaison between the client and the Dealing Services Department. The MFS Client Business Account Manager pilots the client experience to achieve a desired level of service across the entire department/organisation. By understanding the client’s business and service expectations, they translates this into service delivery requirements
Your Main Activities Are
- Build Client Knowledge and trustful relationships
- Develop a strong contact network across the client organisation
- Understand the client strategy and requirements to enable Dealing Services to deliver on the promises to meet client needs
- Manage the operational contact, by ensuring a full understanding of the clients’ needs and expectations across the organisation and providing clarity for the required actions to serve the clients
- Manage prompt resolution to clients’ complaints, and efficient response to requests
- Document, coordinate and manage resolution of problems or issues affecting the quality of the service delivered and the overall client experience
- Facilitate across the department the resolution of escalated issues by establishing a service governance framework
- Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow-up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures. Use issue logs, query database and client feedback to conduct these reviews both internally and externally with the client
- Engage all the relevant teams (IT, Dealing Desk, Product, Business Support) in the pursuit of service quality delivery and improvement
- Ensure proper coordination of relationships with third parties related to the client activity, including Brokers, third party Asset Managers, auditors and external middle office service providers
Profile and Skills to Success
- Bachelor’s degree in Economics, Finance or Accounting
- From 3 to 4 years of relevant experience in Banking and Financial Operations
- Fluent (C1-C2) level of English
- Ability to deliver / results driven
- Good communication skills (both oral and written)
- Client focused
- Attention to detail / rigor
- Ability to manage / facilitate a meeting, seminar, committee, training, among others
- Middle Office Operations knowledge
- Skills in Office pack (namely in Excel)
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
