Customer Service Advisor

Collections Professional

Hybrid working in Solihull – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues.

Full time & Permanent (includes evenings and Saturdays on a rota basis)

Competitive Salary of £25,200pa + Bonus & Benefits

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The Role: 

As a Collections Professional you will be the first point of contact for our customers, working within our Contact Centre. You’ll be responsible for answering inbound calls, speaking with customers to understand their individual circumstances, listening closely so that you can determine the best way to support them. Your specialist focus will be customers who are in arrears, showing early indicators of financial hardship and vulnerability. Your role will be to find the best possible outcome for them, delivering first class tailored support based on their individual circumstances, to change their lives for the better.

Key Responsibilities: 

• Speaking with customers over the phone via both inbound and outbound calling 
• Empathising and engaging with customers, getting them to tell their story and explain their situation. 
• Offering positive solutions to customers with arrears 
• To deliver a professional and consistent level of customer service  
• To develop repayment plans that are sustainable for each customer’s needs. 
• Keeping internal systems up to date  

Skills & Attributes: 

We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds.

We’re not looking at your ‘on paper experience’, as experience within a similar role or even industry isn’t necessary for you to succeed and do what you do best for our customers.

All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to. We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solve their problems, listen and communicate well with customers.

A bit about us: 

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.    

What’s in it for you?  

As well as working for a Top Employer UK 2024 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidays each year to enjoy.  There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. 

Equal Opportunities Disclaimer 

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Job Type: Full-time

Pay: From £25,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• On-site parking
• Work from home.

Ability to commute/relocate:

• Solihull: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Solihull