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Customer Service Advisor

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Last update 01.02.2024

Customer Service Representative  

Hybrid working in Solihull – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues  

Full time & Permanent (includes evenings and Saturdays on a rota basis)   

Competitive Salary of £22,000pa + Bonus & Benefits  


A bit about us:  

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.  

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.  

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it. 

The Role:  

As a Customer Support Colleague, you will be working within our Collections department. This is a telephone-based, customer centric roles where you will be speaking with customers to understand their individual circumstances, listening closely so that you can determine the best way to support them.  Your specialist focus will be customers in arrears and your role will be to find the best possible outcome for them, to change their lives for the better. You will display empathy over the phone and make sure to end the call with a positive outcome for the customer.  

Key Responsibilities:  

  • Speaking with customers over the phone via both inbound and outbound calling 

  • Empathising and engaging with customers, getting them to tell their story and explain their situation 

  • Offering positive solutions to customers with arrears 

  • To deliver a professional and consistent level of customer service    

  • To develop repayment plans that are sustainable for each customer’s needs 

  • Keeping internal systems up to date    

Skills & Attributes: 

  • Ability to empathise and actively listen to customers   

  • Previous experience in customer-facing roles 

  • Ability to communicate with customers clearly and confidently over the phone 

  • Ability to prioritise and organise workload 

  • IT Skills  

Could this be you? 

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.    

What’s in it for you?  

As well as working for a Top Employer UK 2024 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidays each year to enjoy.  There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes.  Learn more about what it means to be part of the BNP Paribas Personal Finance team here: www.  or follow this link to learn more about careers at BNP Paribas Personal Finance:     


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Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more