Custody Tax Account Manager

Job Title: Custody Tax Account Manager

Business Unit: Banking & Custody – BNP Paribas S.A. Dublin Branch

Contract Type: Permanent contract

Location: Sandyford, Dublin

Role:

Mission

• Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts.
• Manage proactively fiscal documentation on Client accounts (tax relief at source and tax reclaim). 
• Work closely with the tax Hub to ensure high quality level of service is consistently delivered within the defined framework of the SLA. 
• Manage operational impacts of local market changes communicated by the Hub via Market and Client updates.

Key Responsibilities:

• Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts by building a database of up to date information received from the Hub (tax matrices, processes etc) and by maintaining the tax procedure up to date. 
• Manage proactively fiscal documentation on Client accounts having subscribed to the ‘Tax Pack’ offer, ensuring required forms are promptly completed and submitted, account set up is correct, renewal of documents prior to expiry. 
• Work closely with the tax Hub and Product in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA, with active participation in regular service calls held with the Hub and formalised via a log. Escalation to team manager of recurrent or sensitive issues. 
• Resolve all operational queries and issues raised by the Client and acknowledge the queries within 24 hours of receipt. If the query takes longer than 24 hours to resolve ensure proper and regular communication and follow up with Client until resolution.
• Manage operational impacts of local market changes communicated by the Hub via Market and Client updates. Understand the content of the communications, challenging the hub where necessary, be the driver behind implementing changes in coordination with the Hub, local Client Account Management team and the Client. 
• Monitor closely the breaks on the Luxembourg tax pivot accounts, ensure all breaks are fully justified by the Hub. 
• Oversight on our DUAL and Hub office team based in Portugal

Qualifications & Experience required for this role:

• 3 years minimum experience in the securities services business, demonstrating good in-depth technical knowledge of global custody flows and products. 
• Good knowledge of tax processing and fiscal documentation considered as an advantage 
• Client service orientated with strong interpersonal and communication skills with the ability to deal with intermediaries and colleagues at all levels 
• Excellent organization skills with the ability to efficiently manage time, rank priorities and respect deadlines 
• Demonstrate autonomy, with the ability to take initiatives to improve process flows 
• Fluent French, English with another European language considered as an advantage

Why Work with Us?

• We are the bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company - there is real opportunity to grow, develop and expand your skills, experience and career path.

• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made