The bank for a changing world

We are looking for

Client Service Officer

Apply REF: CLI000702

 

Loan Services

Objectives: Support Coverage in the contract preparation and perform loans related administrative tasks

• Liaise with client to retrieve documents

• Prepare loan facility agreement (Coverage/ Vanilla only) for Head of CLM validation

• Safe keep the Security Documents

• Loan administration (for all types of loans)

• Prepare KPls on the Facilities Letters for the management

Client Services

Objectives: Frontline client service throughout the client life cycle.

• Coordinate client account management(account opening / amendment / closing)

• Handle loan and deposit transactions

• Handle all account management related enquiries (e.g. bank statement/ balance check/ account   details/Audit request)

• E-banking support (Connexis Cash, Trade, Supply Chain, Centric) as the first point of contact for     e­banking clients and route to Regional e-banking when request is system/ product related

• Manage clients' enquiries & complaints as well as track and monitor client's requests/ orders and coordinate with Operations or other related departments until full closing

• To track all incoming mails via Hobart

• To handle the Client audit confirmation

• Engage internal-external clients for marketing intelligence strategy (competitors rates, services, support)

• Provide feedback on missed deals to business line

• Manage daily account monitoring tasks by coordinating with front office, clients, and operations

• Interface with Client and BNPP internal teams.

• Documentation preparation for Clients signature

KYD Culture

• Follow trainings about Data Quality and Data Integrity in order to spread" Know Your Data" culture.

Permanent Control

• Direct contribution to BNP Paribas operational permanent control framework

• Orus Declaration on a daily basis

Others

• Assist Head of Client Management on adhoc basis as required

• To prepare the statistic/reports

• Back up on tasks performed by other CLM Officers when necessary (RMPM correspondent, Referential, review of BR/POA, SVS for Thai documents)


• Excellent Communication skills

• Corporate Banking experiences

• Preferable Cash Management experience

• Possesses high level of interpersonal skills and the ability to handle confidential information; maintain Bank's privacy by keeping information private

• Ability to work in a demanding, fast paced environment and handle multiple, competing priorities   and projects at one time

• Attention to detail

• Teamwork

• Client focus mindset

Primary Location: TH-10-BangkokJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 years Behavioural competency: Ability to collaborate / Teamwork, Proactivity, Attention to detail / rigorTransversal competency: Ability to develop and adapt a process , Ability to understand, explain and support change