Cash Management Client Support Team Leader

About the job

Your Main Activities Are

• Monitor the quality of the automated production, executed by BDDF and BNPPF for the entire BNP Paribas group for the following perimeters Payments, Swift and Cash Management
• Supervise the E2E flows that pass via Swift infrastructure, Payments and Cash, executed by BDDF and BNPPF on behalf of all the entities of the BNP Paribas Group
• Ensure an efficient management of all production incidents and coordinate all interventions of all parties concerned in restoring the service, and ensure the support level 1 for the Middle Office Cash Management (CCS, MAEL, CSD, 2I, etc.)
• Pilot the payment flows of sensitive clients of the Cash Management filière and support the monitoring tools and the restoring of the flows
• Contribute to the improvement of the resilience/trustworthiness of the flow applications in animating the Monitoring Committees with the concerned IT and support teams as well as to contribute to the improvement of the existing processes and working methods, execute autonomously specific activities in the entire business unit, participate in projects and working groups
• Manage and coordinate team members when abnormal workload or activity issues arise, to identify and report training needs within the team, and contribute and play a central role to the team positive interactions and report motivational/professional issues
• Work in close partnership and act as a coordinator with both internal and external stakeholders to manage client requests effectively, respect and promote the management system in place for production control and monitoring (e.g. whiteboard, Production meetings, Business Committees with Stakeholders (SLA), etc.)
• Manage risk and ensure team development as well as define, implement and maintain activity metrics and reporting, developing quality of service, improve client satisfaction and Net Promoter Score
• Available to do early/late shifts (7am-5pm) and to work on bank holidays
• Organize regular team meetings to encourage exchange of ideas, monitor projects and initiatives, as well as to provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting
• From 3 to 4 years of relevant experience in Client Management or Banking and Financial Operations
• Fluent (C1-C2) level of English
• Ability to collaborate / teamwork
• Attention to detail / rigor
• Creativity, innovation and problem solving skills
• Good communication skills (both oral and written)
• Ability to develop others and improve their skills
• Ability to understand, explain and support change
• Skills in Office pack (namely in Excel, Word and PowerPoint)

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.