About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
The loan solutions services are well-established in both Europe and the United States, and there is a high demand in Asia-Pacific for such services.
As part of the loan purchase activity, accepting cash instructions (funding memos) via a secured channel will enhance our service offering, making it more attractive to clients and aligning with market standards.
The dedicated cash team will have the responsibility (amongst other) to:
- gather all instructions relevant data
- initiate the payment in BNP Cash platform (Neolink).
Job Title:
Private Capital Loan Cash Instruction Officer - AVP
Date:
Department:
Client Delivery – Private Capital
Location:
Chennai
Business Line / Function:
Securities Services
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
1-4
Directorship / Registration:
NA
Position Purpose
The Private Capital Loan Cash Instruction Officer plays a critical role in the Private Capital
Loan Solutions setup. The role will require technical expertise in processing and reviewing cash instructions with respect to PC Loan Solutions services delivered to the BNP Paribas client base.
The role is responsible for the output and service delivery of the PC Loan Solutions team and will include the provision of technical expertise for all middle office and back office activities. This role will focus on the delivery of daily processing Loan cash settlement instructions (as ClearPar funding memo statement issued by a dedicated platform) received via a secured channel (e.g. CIDD)
As part of the loan purchase activity, accepting cash instructions (funding memos) via a secured channel will enhance our service offering, making it more attractive to clients and aligning with market standards.
Missions:
Private Capital Loan Cash Instruction Officer is the privileged interlocutor to receive and process Loan cash instruction in the context of Loan trades.
The corner stone of this activity is the correct cash processing performed on timely manner to respect the relevant cut off or SLA commitment.
Private Capital Loan Cash Instruction Officer will have to deal with PC Loan Solutions Officer and be exposed to loan industry, providing the possibility to expand the knowledge of all team members.
Primary Role Responsibilities
The operational responsibility will include the review and delivery of the following activities:
· Process client instructions by analysing, validating and implementing those instructions.
· Performed call back for sensitive instructions when relevant.
· Identify and advise on any exceptional or irregular situations and put in place corrective measures in line with management validation.
· Manage email inboxes, phone calls and follow-up of requests from clients or internal teams.
· Extract the relevant information from systems and perform proper reconciliation of all details, while verifying documentation received and forwarding to relevant processing team (when applicable).
· Follow-up on set-ups and fill in the corresponding files/systems with relevant data.
· Management and monitoring of client or counterparty claims via internal workflow tools (value date adjustment, return of funds, etc.)
· Client testing follow-up - ensure that swift messages are properly integrated into systems when new clients are onboarded, or when new services are being introduced.
· Confirm that the checklist tasks are done and updated in accordance with the client's specificities.
Advanced instruction monitoring
· Check and monitor failed instructions and provide the correct update to clients / Private Capital Loan Solutions Officer, including follow-up on client's instructions blocked by teams working in Credit Risk.
· Use with the relevant channel of communication for the corresponding risk
· Fully understand the association between cash incoming message, type of process (cash processing / compliance / risk), and team in charge.
Control framework
In close collaboration with local and regional management, the senior Loan Cash Instruction Officer will also ensure:
· Maintenance of local procedure to (i) comply with business requirement, (ii) in the scope of streamlining existing process
· Completeness and challenge of control framework and maintenance KPI
Behavioral Skills:
· Ability to collaborate / teamwork
o Brainstorm in group to define the best course of action.
o Allocate tasks according to the group decision.
· Accuracy:
o Implement preventive actions to avoid issues.
o Follow up on to do list for the team.
· Ability to deliver on time / Results driven
o Ensure to meet the agreed deadline.
o Ensure that the outcome is always in line with the agreed expectation.
· Client focus:
o Ensure to achieve internal and external client satisfaction.
o Understand clients’ issues and propose solutions.
· Problem solving skills
o Review and analyze different aspects related to a topic in a critical manner.
o Make appropriate decisions based on the analysis.
· Proactivity
o Undertake the relevant measures within the best timing.
o Access action to perform ahead any issue
Transversal Skills:
· Ability to understand, explain and support change
o Ensure timely analysis
o Provide with clear communication to stakeholders
· Ability to manage a project
o Set priorities and adapt them when needed.
o Action and methodically monitor progress by coordinating activities and allocate resources efficiently.
· Ability to develop and adapt a process
o Modify any operational process to mitigate risk and/or gain efficiency
Technical skills:
o Advanced Excel knowledge
o Considered as an asset: Neolink, Connexis, ClearPar, Sentry or equivalent
Specific Qualifications (if required)
- Master’s degree
- Relevant experience: Minimum of 2 years in cash processing
- Knowledge of cash network and Swift MT 103 / 202
- Related alternative investment experience (Private debt / loans) within the financial services industry preferred
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Decision Making
Client focused
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to inspire others & generate people's commitment
Ability to develop others & improve their skills
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to develop and leverage networks
Education Level:
Master Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)
Top Tier MBA graduates / Bachelor of Commerce graduates preferred
