Brand
Location
Gqeberha, Western Cape, South Africa
Last update 22.01.2025
Main purpose
To manage a team of store staff in order to enable the company to meet and surpass its strategic objectives. The leadership style that is required is a balanced approach of performance and people management to ensure that staff are informed, competent and motivated. The successful candidate should reside in Port Elizabeth.
Key Responsibilities
•Agree set goals with team members covering performance, quality and development areas
•Drive the achievement of targets
•Manage and maintain focused and highly motivated team members
•Focus on career and skills development of team members
•Coach and develop team into a high performance culture
•Ensure that continuous training sessions are held with all team members to ensure they fully understand all credit offerings and that they are competent to supply customers with the highest standards of customer service
•Manage staffing needs, productivity and quality
•Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived
•Handle internal and external customer services – compliments, complaints and general feedback
•Ensure that daily/monthly targets are met
•Provide accurate reporting
•Build collaborative and mutually beneficial relationships with the branch team and the RCS head office team
•Follow up on audit reports and implement action plans to improve standards of efficiency in the department
•Manage employee relations and ensure adherence to all company policies and procedures as well as resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
•Builds and sustains long term relationships with Strategic Partners
•Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business
•Pro-actively engages in research, fact finding, cold-canvassing and prospecting in order to identify and attract potential clients
Key Competencies
•Excellent communication and proven leadership skills
•Conceptual thinking, judgement and decision making
•Ability to plan and organise effectively
•Ability to motivate, mentor and develop a team for high performance
•Manage successful performance
•Ability to persuade and influence
•Strong drive and perseverance
•Ability to work independently and solution-orientated
•Ability to build strong relationships and collobarate with teams all levels within the organisation
•Accuracy and attention to detail
Qualifications, Skills & Experience
•Matric/Grade 12 Certificate – essential
•Valid driver’s license – essential
•Recent team management experience within the financial services / retail environment – preferred
•Computer Literacy – must be proficient and have solid understanding of MS Office suite – essential
Travel:
•As a member of the Retail Management team, the Area Supervisor is required to travel in their own vehicle for business activities.
Please note that this role is subject to passing a RCS driving test to ensure Road Safety.
Interested by our offer? Don't wait any longer!
Discover the different professions within BNP Paribas: Sales and Client relations
Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.
Find out moreWhy should I apply?
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
-
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
-
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
-
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
