In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, Paris, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute and lead the projects in both categories as ‘Run the Bank & ‘Change the Bank’.
The position is application production support senior personnel and reports to head of Global Markets APS Transversal.
In detail
Production Support
- Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.
- Coordinate with Level3, DEV and Infra teams about new and recurring production issues and do and help in root cause analysis and timely resolution.
- Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
- Monitor application components, data flows and act proactively to prevent data and performance issues and application crash.
- Ensures issues and incidents are logged in the incident management system on time, with accuracy and followed up on until resolved and documented.
- Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
- Maintain and create procedure and process documentations.
- Contribute and lead problem management of long pending and recurring issues.
Release, Maintenance and Project:
- Participate in the change release cycles for the validation on the staging, pre-production, and production environments.
- Deployment of the changes in production, post release checks, follow-up teams for communication and completion of all the evidence.
- Liaises with the development teams to ensure enhancements and fixes are prioritized.
- Contribute and lead the DRP, BCP, Cyber and various departmental level exercises.
- Coordinate with Infrastructure teams for patching, upgrades of the servers to ensure the applications are stable & available post patches and infra changes.
- Contribute and lead the projects related with updates, upgrades, obsolescence, and vulnerabilities.
- Making sure the software and hardware updates and upgrades are completing on time and coordinated well with various related teams.
- Contribute and lead on DevOps and various technological enhancement projects.
The strengths and skills that will help you succeed
Technical Skills:
- Minimum of 5 to 7 years of experience in the field
- Minimum Bachelor
- Advance knowledge and experience on systems like UNIX and Linux.
- Advance knowledge and experience on databases like Oracle and SQL.
- Advance knowledge and experience of file transfer protocols like CFT, FTP & SFTP.
- Proficient knowledge and experience of tools like Dynatrace, Autosys, Jenkins, Grafana and ready to learn quickly.
- Intermediate knowledge and experience of databases like ElasticSearch and Postgres.
- Intermediate knowledge and experience on systems like Windows.
- Intermediate knowledge and experience in scripting Python, Perl, and PowerShell.
- Intermediate knowledge and experience of Ansible and ready to learn quickly.
- Intermediate knowledge and experience of Server Administrator Apache, Tomcat and nginx and ready to learn quickly.
- Beginner knowledge of GIT and BitBucket and ready to learn quickly.
- Beginner knowledge of Load Balancer like AVI and F% and ready to learn quickly.
Behavioral & Communication Skills:
- Autonomous, self-motivated, and self-driven to achieve higher results.
- Able to confidently engage with diverse stakeholders on different topics.
- Over the time proactively engage with business stakeholders to understand the VoC and absorb feedback in constructive manner.
- Openness to accept the new problems and issues and look for innovative solutions.
- Maintain calmness even under the stressful situation and knows the prioritization.
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.
Availability:
- Flexible in working on public holidays and weekend support.
- Flexible in working in different shifts.
- Flexible in working as part of Follow-the-Sun across three global regions.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility [at] us.bnpparibas (dot) com
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified – Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
