Technical Support Team Manager
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Our Technical Support Team Manager, will manage a team of up to seven Technical Support Specialists, based in our Swindon office, to manage our vehicle downtime and handle technical complaints. They are a busy team with a variety of stakeholders, both internal and external, so face a steady stream of challenges.
The role is to provide them with the support and skills they need whilst ensuring we hit the agreed KPI’s and our customers are satisfied. From recruitment and onboarding to performance management and development, you will manage the complete employee lifecycle. You will also be responsible for overall team performance.
To be successful in the role, you will build lasting relationships with various key stakeholders, as well as influencing the decision within the team, with developing the team and supporting their growth.
Some of your key responsibilities will include:
- Resource management and deployment of the team.
- Making sure the team are motivated
- To support with monthly reporting and meetings
- proactively identifying process improvements.
What we’re looking for
We are looking for someone with both the technical automotive background and the ability to manage a team. It’s also important that you can see the bigger picture, to implement the vision whilst being pro-active in your continual search for improvements.
You will have the technical skills, be a natural leader, able to delegate work and motivate a team. This is an ideal opportunity for someone to progress within the sector or move away from the tools and into our exciting industry.
You’ll also be able to demonstrate:
- Technical experience gained in the Motor industry
- Supervisory or management experience
- Natural delegation and leadership ability
- Excellent prioritising, planning and organisational skills, experienced in working to tight deadlines.
- A highly motivated and self-driven mind set, with the ability to demonstrate excellent attention to detail.
The package
We offer a basic starting salary of up to £38,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour meeting with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
