Support Client Manager

About the job

• The Support Client Manager is responsible for:

- The management of the day-to-day questions, issues, incidents, etc., that may be raised by the other team member and/or other teams and/or clients

- Preparing and delivering formal client reviews on a frequency to be determined/required by the Client manager community and/or with the client (FX/PCO activities)

- Supporting the Business Developer team for any ad hoc request in regards to data analysis, client presentation ( support), monthly quarterly reporting

- Support the team to run competitive analysis 

- Interact with other Securities Services team to support the activity, client request. ( Account manager, Global custody operation, network manager team) 

Your Main Activities Are

• Regarding the client: 

- Document, coordinate and oversee resolution of problems or issues affecting the quality of service delivery and the overall client experience

- Understand client's needs and expectations across the organization 

• Regarding the KPI:

- Regional scope of application: France with additional coverage as required

• • Create/Support specific KPIs per key client
  • Provide weekly KPI’s to the Business Developer community
  • Maintain action plan/issues log if any to ensure follow up and report accordingly

• Regarding the contractual KPis: 

- Support the Business Developers team

Profile and Skills to Success

• University attendance
• At least 3 years’ experience in a similar position
• Adaptability/flexibility
• Results and quality orientation
• Communication skills (verbal & written)
• Client focus
• Solutions driven 
• Team work/spirit
• Interpersonal skills
• Innovation and continuous improvement

About the Team 

• The FX and PCO Business Development team is responsible for building and preserving trusted relationships with 2S and GM clients, accompanying them in their development on a day to day basis, and securing MFOS (Managed FX and Overlay Solution) existing business by contributing to the global growth of MFOS
• The Business Development team has the mission to implement a global service model and to ensure a consistent top-quality client experience worldwide. This team includes Business Developers, located across the locations, each servicing the day to day needs of their designated clients

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.