We are looking for

Senior Account Manager, Middle Office

Apply REF: C D000418

Position Purpose

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Business Transformation. 

The Sydney Middle Office team’s primary purpose is to ensure our clients receive high quality Middle Office services.  This includes the execution of daily production to meet SLAs and KPIs, management of queries, resolution of issues, deliver on client change and continual development of our operating model. 

The Sydney Middle Office team is also responsible for oversight of outsourced functions, including their daily operations and overall performance.   

We value teamwork, maintaining good working relationships internally and with our clients, ownership of our risk and control environment.


Key Responsibilities

Client Service Delivery

  • Manage clients escalations and issues for Middle Office
  • Lead Middle Office updates in Client Service reviews and Ops to Ops meetings.  This includes maintaining client actions logs, service review content is comprehensive and provides key metrics, achievements, details incidents and issues as required. 
  • Building strong collaborative relationships with clients.
  • Escalate client issues appropriately for resolution within the broader MO
  • Client incident reports are delivered by BD10
  • Client reporting (for example STP and KPI reporting) is analysed and identifies opportunities for efficiencies and service enhancements
  • Chair the Middle Office Client Forum  

Change and Execution

  • Support client change and new services initiatives as required
  • Generate ideas for process improvement to systems and processes

Risk Management

  • Adhering to the risk and control framework, including the maintenance and update of internal procedures.
  • BIRDIES are managed within required timeframes
  • Manage incident process effectively and within reasonable timeframes.
  • Back-up and contingency plans maintained and understood in the event of system outages.

Competencies (Technical/Behavioural)

  • Teamwork  - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.
  • Creativity and Innovation – takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;
  • Client Focus – Demonstrates an understanding of excellent client service and understands the issues facing their client;
  • Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.
  • Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
  • Communication - Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
  • Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
  • Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

Specific Qualifications Required

Qualifications -

  • Degree education – preferable commerce and finance.

Technical skills –

  • Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and corporate actions and derivatives
  • Solid understanding of outsource Middle Office services

Systems knowledge -

  • TradeFlow
  • Hi-Portfolio
  • Calypso
  • IntelliMatch
  • MS Word and Excel (intermediary/expert)
  • Tradeflow
Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: Not Indicated Reference: C D000418