Sales Acquisition & Client Relationship Management Executive
About us
"Arval was founded in 1989 and is part of the BNP Paribas Group. For 30 years, we have been providing customers and drivers with the best solutions to meet the challenges of today and tomorrow. Every day, more than 7,500 employees in 30 countries dedicate themselves to making our customers' journeys as seamless and sustainable as possible – whatever segment they are in (from multinational corporations to self-employed persons and individuals), mobility solution they need and stage of life they are at. We also keep a close eye on the developments in society in terms of mobility: this includes new technologies, fleet electrification, stricter regulations, the role of the car in cities, the evolution from ownership to use, the emergence of the circular economy, the need for environmental protection and so on."
The world in which we live is changing at a rapid pace. And Arval is changing with it. We offer our customers simple, smooth and complete mobility solutions that are tailored to their needs, because our role goes far beyond pure operational leasing. And these solutions, our products and services, would not exist without the most important factor: our people.
We are focusing even more closely on the world of tomorrow and are committed to the future. It's not about the final destination – it's about the journey. And your time at Arval will undoubtedly be one of the most wonderful journeys you make. Working at Arval means being constantly on the move. It involves making the most of your talents and continuing to develop yourself. Do you already know what you want to achieve? We will be pleased to help get you there.
Want to join us?
Context
Our Retail division is growing rapidly and is looking for commercial talent.
Are you motivated by converting leads into contracts? Would you like to be in control of the entire process from sales to delivery and retention? Are you driven by achieving targets and do you attach importance to a high-quality customer journey? If so, this role might be for you.
Tasks
- You report to the Head of Acquisition and Client Relationship Management.
- You are responsible for the acquisition/end-to-end management of incoming leads.
- You manage the lead by telephone or video conference, ask the customer about their needs, and keep them informed and negotiate the best option.
- You process everything using the necessary tools and prepare the offer for the customer, taking into account the agreed time limits per type of lead.
- Once the customer has approved the offer, you are responsible for retrieving the customer data, the credit agreement, the official order and the final check.
- You are responsible for analysing the current portfolio in order to maximise Arval's profitability: renewing (or renegotiating) current contracts, selling additional services and so on.
- You are in charge of client relationship management. As an advisor, it is your role to answer questions from customers during and after the end-to-end acquisition process. The NPS call back also forms part of the task package, with the aim of increasing retention.
- You can refer to the onboarding team for a number of specific and listed tasks.
Skills
- You are good on the phone, enjoy convincing people of the added value of Arval and like sourcing new customers.
- You are commercial, results-oriented and a real go-getter.
- You have control over your sales process, take responsibility for every lead that comes in and are able to negotiate.
- You have very good knowledge of Dutch and French.
- You are not afraid to take on administrative tasks linked to the sales process.
- You attach importance to targets and teamwork.
What do we offer you?
- A package of fringe benefits consisting of meal vouchers and eco-vouchers as well as a comprehensive insurance package that includes hospitalisation, outpatient and dental insurance and group insurance.
- Respect for the work-life balance: 32 days' holiday, flexible working hours, working from home after the onboarding period.
- Mobility options: allowance for car/bike, public transport, folding bike.
- Well-being options: gym, cafeteria and drinks, soups and snacks.
- Training and development: on-the-job coaching, specific role training and language and competence training based on the personal development plan.
- Work hard, play hard: weekly drinks, sales commissions, collective bonus.
Are you interested?
Do you fit this description and think you have the required skills? If so apply through B.Welcome.
