Head of Securities Services Operations, Philippines

Direct Responsibilities

As Head of CIB, Securities Services Operations Philippines, you will be in charge of the department global supervision and risk monitoring aligned with different regions & platforms (consists of 120+ FTE’s approx)

• Ensure that the business processes and operating models are adequately designed, orchestrated and harmonized across regions.
• Act as a ISPL point of contact for 2S ISPL in terms of Service Delivery and financials (FTE cost, monthly billings etc.).
• Ensure close collaboration and alignment with APAC, specifically Australia, New Zealand stakeholders & strong governance with Head APAC 2S Client delivery and his / her office 
• Ensure adherence, alignment and consistency of ops models between ISPL, BSPB and legacy locations.
• Foster collaboration, alignment and communication across ISPL & BSPB 
• Deliver to agreed KPI & KRI as defined in the SLA’s , monitor the performance via KPIs and KRIs of all departments.
• Participating/Leading the monthly governance meeting between BSPB, 2S ISPL and beneficiary locations
• To manage and ensure all requirements needed for delivering the BAU by understanding   the client deliverables.
• Manage and co-ordinate for all recruitment related in any new incoming processes and for any attrition within the department.
• Manage any internal audits within the department.
• Adherence to control framework for the department. 
• Manage Global stake holders including Locations and Project teams. 
• Create a culture of ownership and accountability within the department by exhibiting the lead by example behavior. 
• Thorough knowledge on Securities Markets and managing operations.
• Should be pro-active and flexible to set as an lead by example. 
• Promote continuous improvement within your scope, serving our clients, and act as sponsor to ensure the implementation of transformation projects that improve the quality of the service provided.

Contributing Responsibilities

• Anticipate risks, identify issues, design, and implement remediation actions.
• Ensure the Control framework is properly implemented for Securities Services activities, promoting awareness and following implementation and sign-off of RCSAs and controls reviews by the team managers.
• Ensure regulatory requirements impacting processes are implemented where needed.
• Ensure the implementation of a Business Continuity Plan 
• Oversee the recruitment, appraisal, and CRP of Team
• Ensure the management of daily activity of the team (feedback, animation, alert for potential issues) and presences.
• Adherence to the global Target Operating Model
• Ensure that progress against objectives for all reporting staff is reviewed on a regular basis
• Monitor the performance of individuals as compared to defined responsibilities and address performance issues as they arise
• Contribute to the development of individuals within the teams, through coaching, internal mobility
• Bring solutions to new business initiatives for development.
• Comply with internal and external regulatory and compliance requirements.
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies.

Technical & Behavioral Competencies

Core Competencies

• Ownership, Drive for results –Delivers high quality work consistently.
• Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
• Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
• Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
• Client focus – Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market.
• Challenge status quo - raise question on processes and current system flows.

Essential Personal Skills

• Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
• Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
• Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
• Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
• Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
• Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

Business skills: 

• Investment Banking Knowledge
• Risk Knowledge & Awareness
• Strategy
• Back Office Operations
• Local regulations and regulatory requirements