BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.
Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.
Loan & Debt Operations provides debt solution services across a variety of products, focusing primarily on the Collateral Debt Obligation and Loan Fund markets. We provide a premier account administration service for loan portfolios across a number of global clients
Job purpose
- Be responsible for the Loan Solutions service provided to clients of Loan & Debt Operations UK. Providing oversight of Loan Solutions IOC Portugal’s service delivery and provision of Collateral Administration, change and client facing support locally.
- In the role, you will act as a combination of both the main and secondary UK based client contact for a portfolio of clients and will be a main contact for Loan Solutions Portugal to ensure the service delivery is of a high standard. You will represent an escalation point in the event of urgent and unresolved issues.
Key Responsibilities
- Act as both main and secondary contacts for Client relationships on the Loan Solutions UK service delivery across both Loan & Collateral Administrations platforms as required.
- Oversee the service delivery completed in Loan Solutions Portugal, ensuring the service is of a high standard and on time, monitoring in accordance with SLA and prevailing governance.
- Completion and/or oversight checks of Loan Solutions service delivery
- Manage any client queries or escalations ensuring appropriate actions are taken to resolve any service issues in a timely manner
- Monitor the overall service provision and ensure that monthly MIS complete in Portugal is accurate and a true reflection of the service delivery
- Apply existing policies and procedures and provide routine advice on their interpretation to clients. Create initial reports/analyses based on existing templates for review by more experienced colleagues.
- Accountable for delivering personal targets and objectives to support the performance of the team under general guidance from more experienced colleagues.
- Support the function by actively seeking opportunities to develop knowledge and expertise and to improve their understanding of the BNPP organisation both within the UK and more widely.
- Refer more complex and technical issues to more senior colleagues for resolution and advice in a timely manner, to ensure clients receive the appropriate level of support and service.
- Co-ordinate activity with other relevant Client Delivery departments and work streams to ensure the smooth delivery of operations processes and service levels in accordance with the established procedures and guidelines.
- Work alongside colleagues, Senior Specialists and Managers to contribute to enhancements, change controls and the on board of new business and service delivery
- Working with colleagues, Management and internal stakeholders to support onboarding of new funds across the Loan Solutions product portfolio.
- Maintain a production capability within the UK to complete Loan Solutions activity where necessary inclusive of review and sign-off of Collateral Administration activities and potential RTB Loan Administration activities.
- Maintain a full appreciation of the Loan Solutions service provided by LDO UK, understanding its impact and relevance and contributing to process improvement by future proofing issues
- Working closely with Business Analysts to review and interpret evolving legal documentation, ensuring compliance calculations are modelled in line with investment guidelines.
- Analysing portfolio compliance and hypothetical testing on ad-hoc basis.
- Producing Waterfall reports for distribution of cash, in line with governing deal documents
- Producing ESMA reporting on selected funds
- Producing and maintaining localised Policies and Procedures.
- Train and develop new members of staff.
- Adherence to bank policies and compliance requirements.
Key internal stakeholders:
- IOCs Operations and management
- Fund Accountants, internal and external
- LDO UK Business Analysts
- IT support
Key external key stakeholders:
- Clients
- Investors
- Clearing Systems
- Loan Agents
- Auditors
- Counterparties
- Rating Agencies
- Money Market Funds
Requirements
Essential
- Good problem solving and analytical skills, deadline focused yet shows great attention to detail.
- Strong team player who shows initiative, accountability, and is able to self-motivate.
- Sound working knowledge of policies, procedures, regulations and legislation within client delivery and company-wide.
- Good written and oral English skills in order to articulate technical issues associated to work area.
- Able to coach and support colleagues in their performance and development.
- Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.
- Ability to read, understand, and interpret legal documentation, such as Offering Circulars, Facilities Agreements etc.
- Understanding of loan trade documentation, transfer certificates, pricing letters etc.
- Prior experience of loan administration and good understanding of the loans market, and in particular bi-lateral loans, syndicated loans, loan funds including direct-lending.
Preferred
- Direct Lending Leveraged Loan Fund Portfolios / CLOs
- Sentry
- Experience in Loan Closing
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our: Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
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