As a Customer Service Specialist at Arval UK, Swindon, you will be responsible for the maintenance of our retail fleet customers. In this position you will spend the bulk of your time communicating with customers over the phone and via email. From listening to complaints, to providing advice and support to our customers, you will ensure all incidents are captured and handled professionally within, or ideally exceeding, expectations and our agreed service levels. You will also be responsible for helping to identify and resolve core issues to improve the overall customer experience.
Following training, you will ensure we satisfy the individual requirements of every customer. You will remain customer focussed, build good rapport and ensure that our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy. In a nutshell, your role is to offer and deliver top quality customer service, building a solution and problem solving to deliver the best possible service.
What’s in it for you?
Retail Customer Service Specialist role receives a benefits package at Pay Zone A3 role with a salary starting at £25,000 and up to a bonus of £1100. This is a fixed term role for 6 months with the possibility of extension. This is a fixed term role for 6 months with the possibility of extension.
We operate a hybrid working option, this gives you up to 2 days working from home per week; you will be eligible, once training is complete and you are fully competent in the role.
You will also enjoy the outstanding benefits including;
Private Healthcare (AXA PPP)
Life Assurance
Company Pension scheme
A range of personal flexible benefits
25 days holiday, your birthday off plus bank holidays
Free Parking
Free Gym onsite
Access to great discounts on our products and services
To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
Paid eye tests and £50 towards your lenses
Volunteering days
Charity Fundraising
About you
We are looking for someone to have an excellent telephone manner and will be used to working in a fast-paced environment. Be able to take ownership of all that comes your way, whilst demonstrating complete professionalism comes naturally to you. To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantastic customer service to our retail customers.
About us
We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
Here’s a recent video we put together that shows life at Arval:
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Application process
For internal interest, please contact Laura Sheppard for a role overview, then formal application must be completed, including your updated CV.
Following application, you will contacted by our of our internal recruitment professionals.
Discover the different professions within BNP Paribas: Operations Management
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Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
