BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas Securities Services is looking for a:
Client Account Manager M/F
Fixed Term Contract
CONTEXT AND CHALLENGES
The CAM is to be the "Control Tower" of the FA production in order to ensure high quality of service and anticipate client feedback by working with different teams on actions to improve the service if necessary.
WHAT’S YOUR DAY-TO-DAY MISSION?
- Ensure customer satisfaction by being the preferred point of entry for all clients requests linked to the FA department.
- Monitor all the open subjects and requests to ensure proper and quick answer to clients.
- Ensure knowledge of specific customers by informing the teams of any changes to take into account to provide the best service to the client.
- Ensure the client needs are perfectly understood and met.
- Ensure bottom-up information to the management regarding any potential issue on the client relationship or any potential issue on the service provided.
- Preparing and present Key Performance Indicators to evaluate the quality of service
- Participate in quality reviews with the different stakeholders in charge of the client relationship.
- Prepare and participate to the Client Service Reviews, Due diligences and represent the department in Client Teams.
ARE YOU OUR FUTURE (JOB TITLE)?
Professional experience and/or degree
- Strong knowledge of the Fund Industry (minimum of 5 years).
- Experience in fund accounting would be an advantage.
Behavioural and transversal skills
- Ability to work autonomously, availability, flexibility
- Negotiation and good communication skills
- Self-confidence and capability to generate engagement
- Sense of organization, priority, analyse, planning & methodology
- Have professional communication, being reactive and proactive
- Propose initiatives to ensure continuous improvement of our customers satisfaction
Technical skills
- Good editorial capabilities
- Client Focus oriented
Language skills
- Fluent in English and French. Italian and/or Spanish would be considered as an advantage
Advantages of the position:
By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment.
Working environment:
You will be a part of a strong Group certified Top Employer for the 5th time. You will join a
young, dynamic and diversified team and work in a value-driven work environment.
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.
