In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The Cash Management Technical Officer (CMTO) – is tasked with the following:
Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:
- Providing implementation and Integration services related to onboarding of new clients
- Providing best in class customer service with a focus on e-platforms and complex e-banking activity
- Maintaining the standard of excellence of BNP Paribas
In detail
Main responsibilities:
Follow the internal control framework to ensure reliability and traceability of the work done
To provide implementation and Integration services related to onboarding of new clients:
- Coordinate cash management clients’ implementation process: launch the implementation process that will enable the onboarding of the client and follow its progress until completion
- Prepare applicable documentation and forms
- Manage trainings and demos where requested
To provide daily servicing tasks with the highest possible level of customer service in mind:
- Offer a positive experience to the client
- Clearly understand client requirements to simplify requests
- Reply to support requests
- Promote “Selfcare” to clients
To manage customer incidents:
- Identify incidents and send alerts to the clients
- Measure the impact of the incident and communicate them to the client
- Regularly communicate with client until incident resolution
- Prepare post-incident report with action plan where appropriate
- Highlight/escalate recurring incidents with improved “client experience” in mind
Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time
- N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm 9am to 5pm 10am to 6pm). Availability to work on Canadian and US Holidays and on weekends
The strengths and skills that will help you succeed
- University degree, preferably Bachelor in Business Administration or IT
- 0 to 2 years’ work experience in the field of banking operations/client service
- Proficient in MS Office (Word, Excel & PPT)
- Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
- Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English and French is required.
- Combination of English and Spanish It is also acceptable.
- Portuguese would be considered as a asset
SKILLS AND BEHAVIOURS
- Strong customer service skills
- Basic project management skills
- Highly effective communicator, written and oral, with good interpersonal skills
- Ability to work in a highly autonomous team environment with minimal supervision
- Ability to work with precision in a fast paced environment
- Resourcefulness and creativity
A recruitment policy that promotes equity and diversity:
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
We pride ourselves in applying non-discrimination rules to all our recruitments.
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of French and English is required.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
