Job type
Fixed Term Contract
Brand
Schedule
Full time
Job Function
Information technology
Location
Shibuya City, Tokyo, Japan
Reference
123456789010111241
Last update 03.03.2026
Job Description
Job Title:
DIGITAL WORKPLACE ENGINEER
Department:
IT Service Delivery
Reporting Manager:
L1 Manager
`dotted` reporting manager
N/A
Management position
NO
Responsible for hiring
NO
JAD description attachment
See extract from job guide below
Common objectives for this job level
- Full alignment with company shared goals and IT strategy
- Teamwork
- IT Helpdesk management/ Technical Support
- Procurement management
Local roles
- L1 Technician
Languages
- English language fluency: optional
- Japanese language fluency: Mandatory
Education level
- Bachelor or equivalent / 5+ years of experience
Validity of this job description
- 01/01/2026 to 30/06/2027
Assignment
Under the L1 Manager supervision the Digital Workplace Engineer is a technical adviser, recognized by his/her strong expertise in one or more Digital Working. He/she works on one or more
critical services:
- Assist the L1 Manager in the steering of the daily L1 task and operations
- Manage all L1 Inventories tasks
- Workstation management with SCCM (System Center Configuration Manager), Active Directory, antivirus and EDR (Endpoint Detection & Response) infrastructure.
- Workstations OS BUILDs including Mac OS, security and update patches, packaging
- Mobility with container management on mobile devices
- Compiling and revising helpdesk operation documents (both in Japanese/English )
- Work closely with our local Customer Call Center Team to address users/partners issues.
- Ticket escalation to the Local our Global IT/APAC/EMEA
Local adaptation :
Oversea the procurement process of the Team and Division
Principal Activities
The collaborator will be involved in some or all of the following activities
- Maintaining the services within the scope in operational conditions
- Collaborating with other teams and business division within the company
- Assessing risks and ensuring that the proposed solutions are feasible, usable and long-term
- Acting as the reference person for suppliers in managing local procurement
- Carrying out technical studies to optimize solutions, their integration, the automation of their operations and their cost
- Monitoring the helpdesk operation including the ITOP daily activities
- Providing technological intelligence to find modern and automatic solutions
Local adaptation :
The employee is called L1 engineer or L1 Technician
Job skills and / or technical
- BUSINESS SKILLS
- IT infrastructure
- Production Operation Steering
- IT Risk and Cybersecurity
- TRANSVERSAL SKILLS
- Creativity & Innovation / Problem Solving
- Analytical Ability
- Customer oriented
- Ability to manage a project
Knowledge needed for below tools or similar
In-depth knowledge of technologies:
- Workplace base: Active Directory, SCCM, McAfee…
- Workplace: MS Windows, Mac OS, GPOs (Group Policies), HVD, packaging…
- Collaborative tools: MS Exchange, Office 365 Teams and Sharepoint…
- Mobility: IOS, Android, MobileIron…
- Cloud: Microsoft AZUR
- Recording: VERBA, Verint
- Operating Systems
– Windows: Windows 11
Local adaptation :
Behavioral skills and / or managerial :
nBEHAVIOURAL SKILLS
Ability to Deliver / Results Driven
Ability to collaborate / teamwork
Client Focused
Proactivity
Local adaptation :
- Ability to work in both Japanese and English
- Ability to manage local vendors
Specific Qualifications and certifications
- ITIL certification v3 or above
- Japanese insurance business certifications as per the regulation
