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CapLink Private Web Portal – Client Onboarding Analyst

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Job type
Fixed Term Contract
Schedule
Full time
Job Function
Transaction processing
Brand
BNP Paribas Securities Services
Location
Warsaw, Masovian Voivodeship, Poland
Apply (REF: PL-1895)
Last update 28.11.2024
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The Warsaw office was established in 2008 and comprises two business lines: a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global  custodians and investment banks a full local clearing, settlement and custody solution in Poland. 
For our Securities Services business line which is an exciting, dynamic and growing operation center in Warsaw we are looking for candidates who are willing to be a vital part of the expansion in BNP Paribas’ operational scope in Poland. 
CapLink Private Web Portal – Client Onboarding Analyst 

Responsibilities:

  • Lead the on-boarding process, verifying that all the requirements are in place for client setup; 
  • Work jointly with Product Development, Operations, IT and Client Service Desk teams in the context of a new client onboarding into CapLink application; 
  • Deliver training sessions/provide support with onboarding into CapLink application (this may include travelling to client’s location at onboarding stage) 
  • Perform user access management (creation/modification/reconciliation); 
  • Provide technical service support for Private Capital clients using the web portal;
  • Navigate the portal and understand its standard functionalities (including understanding of eFront - FIA); 
  • Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases; 
  • Answer incoming client queries related to the web portal usage & user set up/access;
  • Answer client’s analytical query – clarify analytics issue or re-route with Stakehold Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed; 
  • Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points.

Requirements: 

  • Experience in banking / financial sector / Securities Services; 
  • University degree;
  • Fluent working knowledge of English (French will be an asset);
  • Independence in the performance of entrusted tasks; 
  • Active listening and negotiations skills;
  • Excellent organizational & communication skills; 
  • Stress resistance and ability to work under deadlines;
  • Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services will be considered as a strong asset.

What we offer:

  • Hybrid work mode, 60% working from home within a month
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities
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  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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