Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. 

About Business line/Function :

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Job Title:

AVP / Manager – ISPL Change Management Operations




ISPL Operations Change Management, CIB-ITO



Business Line / Function:

Change Management Operations (Global Markets)

Reports to:


Vice President - ISPL Operations Change Management


(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

An increasing role is played by ISPL Operations to support Global Markets Business line & there is a need to strengthen ISPL around a Drive mandate. The position main purpose is to equip ISPL – Global Markets Operations with the ability to contribute to Transformation around the 5 levers defined at Group level


  1. Implement new customers journeys
  2. Upgrade the operational model
  3. Adapt information systems
  4. Make better use of data to serve clients
  5. Work differently

Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various Global Markets Department (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)

To assist Global Markets Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)


Detailed description of the role:

  1. Transitions / Projects
  1. Actively contribute / lead in projects / initiatives driven by central and/or regional Global Markets Operations and/or Business
  2. Manage key transformation projects bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.
  3. Active participation on ad hoc tasks and/or projects as assigned by Management from time to time
  4. Contribute / Lead some of CIB Transformation Initiatives for Global Markets (regional organization towards target operating model, digital transformation)
  5. Study & Mapping of end to end processes
  1. Change Management & Continuous Improvement
  1. Drive continuous improvement  to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
  2. While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
  3. Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.
  4. Behave as one of the senior referent on Global Markets Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective
  1. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency
  1. Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs
  2. Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities
  3. Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
  4. Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
  1. People
  1. Work with ISPL Global Markets Operations department to develop a strong expertise & knowledge on Global Markets End-to-End chain
  2. Promote, within ISPL Global Markets department, a mindset around continuous improvement, change management & innovation

Technical & Behavioral Competencies

  1. Project & Transition Management
  2. Global Markets Products & Processes
  3. Continuous Improvement Achievements
  4. Organization agility & optimization
  5. Operational Risk & Control awareness
  6. External Customer & Service Focus
  1. Takes initiative & is results driven
  2. Decision capabilities
  3. Excellent Interpersonal & Communication skills
  4. Anti-Money Laundering / Financial Sanctions
  5. Ability to innovate & manage change & complexity with confidence

Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to synthetize / simplify

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)

Primary Location
Job Type
Standard / Permanent
Education Level
Master Degree or equivalent (> 4 years)
Experience Level
At least 12 years

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more