Application Production Support

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas Cardif is the insurance subsidiary of BNP Paribas. We are a worldwide leader of the Credit Protection Insurance market with strong positions in savings and protection insurance in more than 30 countries in Europe, Asia and Latin America.

Job Title:

 Regional APS  

Date:

Department:

Location:

Chennai

Business Line / Function:

ITG

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Application production support

The Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, he/she manages the various releases within his/her scope. He/she intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience. He/she acts as an expert with the ITOps particularly on production and infrastructure requirements.

Responsibilities

Direct Responsibilities

Providing technical and functional support to users:

· Providing technical and functional support to users

· Managing incidents within the scope of reporting 

· Guaranteeing the eradication of problems 

· Ensuring the proper management of application access by following the recommendations applicable to its scope 

Implementing monitoring and supervise the application’s technical and functional components:

· Implementing the system and parameters used to monitor its scope

· Monitoring the smooth implementation of processing according to the production plan 

· Checking the functional and technical quality of the interfaces / transfers between applications

· Monitoring the condition of the application’s technical components 

· Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within his/her scope

Creating and enriching the application document framework. Maintaining operating procedures:

Providing analysis and measuring, analysing and improving the performance of the application’s technical and functional components in order to improve the user experience  

Realising the technical integration of applications based on existing products and services in order to reduce implementation times  

Contributing Responsibilities

· Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediation

· Contributing to the construction of production dashboards and undertaking the actions defined for improving the service 

· Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary skillsets (mandatory):

· Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.

· Operation Excellence on Redhat, Windows servers 

· Vulnerability remediation for LINUX servers and Windows servers 

· Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup 

· Strong English communication skills. 

Secondary skill sets (good to have):

· Java middleware / Apache webserver

· Container Orchestration and deploying new applications using Dockers, Kubernetes cluster by using deployment, services, statefulset, daemonset etc. 

· Automation of deployment, customization, upgrades and monitoring through DevOps tools 

· Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management 

· Experience working with ServiceNow Ticket Tool

· Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

· Japanese proficiency would be appreciated.

Proven working Experience with the Technology below:

• Script: YAML, Bash, Powershell

• Monitoring: Dynatrace

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Resilience

Organizational skills

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage a project

Ability to inspire others & generate people's commitment

Education Level: 

   Bachelor Degree or equivalent

Experience Level

At least 5 years and more

Other/Specific Qualifications (if required)