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Support Analyst

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Last update 02.04.2024

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

ISPL ALMT APS is a new team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both Settlement application located in APAC and EMEA region.

Job Title:

Sr. Support Analyst


1st Dec 2021


CIB IT Production



Business Line / Function:

Reports to:


Project Manager


(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.

The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software’s & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.


Technical & Behavioral Competencies

Technical :-

Must have technologies (Hands on experience)  PRIMARY SKILLS

BPM Tools



Knowledge on DBMS, SQL Queries and Troubleshooting


Knowledge on Operating System, Shell Scripting, Mounts/NFS


Good Understanding of ITIL framework , especailly on Incident,Request, Problem and Change management.
Should have worked in ITIL process and best practices.


Knowledge on Tomcat OR any Middleware troubleshooting and Deployment Process


Knowledge on Shell scripting

Scheduler & Monitoring Tools:

Knowledge on Schedulers, Crontab, Autosys/DollarU



Network topologies, ability to identify Network issues.

Windows/Unix/Linux OS

Knowledge on UNIX/Linux /Windows Operating System and DOS Commands



Excellent knowledge on various banking, and finance applications (Mandatory)

Excellent knowledge on various financial Products in FX, Derivatives and Securities domain (Mandatory)

Excellent knowledge on Payments Tools, Trade Settlement (Mandatory)

Excellent knowledge on Accounting



• Proactive with good verbal and written communication skills
• Good analytical and problem solving skills
• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving

  environment. Enthusiastic to work in challenging environment
• Effective problem solving abilities
• Ability to adapt to change
• Exhibits positive interpersonal and team skills
• Commitment to company quality standards including: issue resolution timescales, quality improvement

  and commitment to resolving issues correctly.
• Aptitude for learning


Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Ability to share / pass on knowledge

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)


Required Competencies:
Ability to develop and adapt a process
Ability to share / pass on knowledge


Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more