BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong
global footprint across 72 markets and more than 202,000 employees. The Group
provides corporates, institutional and private investors with product and
service solutions tailored to their specific needs. It offers a wide range of
financial services covering corporate & institutional banking, wealth
management, asset management, insurance, as well as retail banking and
consumer financing through strategic partnerships.
BNP Paribas India Solutions:
Established in 2005, BNP Paribas India
Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank
in Europe with an international reach. With delivery centers located in
Mumbai and Chennai, we are a 24x7 global delivery center. We partner various
business lines of BNP Paribas such as Corporate and Institutional Banking,
Wealth Management, Retail Banking through three verticals - Information
Technology, Operations and Finance Shared Services.
Be part of a global team providing services directly to the
global FX businesses within the Global market group of BNPP. We provide First
and Second line support (3rd line being development team).
In Mumbai we support users who are mainly Traders, Sales and
Client Services. We support Singapore, London & NYK regions business but
mainly cover Singapore and London traders.
The systems are used globally with major server hubs in
London, New York and Singapore.
The FX eTrading Support team handles connections to FX markets
(Reuters, EBS, FXall, Currenex, 360T …), connection to huge number of direct
clients, Order Management, Pricing, Hedging, Market Making, Market Taking,
Most of the solutions are internal development but some vendor
solutions are also used.
Support staff is organize globally on a Follow the Sun model.
Senior Support Analyst
Line / Function:
GM IT Mumbai - APS ES TS FX and API
of Direct Reports:
We are looking for candidate who has 2- 5 years of experience
in FX domain or Capital Markets domain and can fit into the current role. We
are a team of APS eTrading Support in Mumbai supporting Traders, Sales, and
Client Services teams globally. The team is working in 3 shifts covering
Singapore and London hours, which is from 7:00 IST to 22:30 IST. A Good
knowledge or experience in FX Markets domain or Capital markets will be a
plus. A good team player who can work flexible and can contribute to the team
whenever required. Pro-active monitoring, manage and improve availability and
performance of the production environments. Simplify and automate system
checks as much as possible. Identify tasks/alerts for automation and work
towards to automate it. Good rapport/relationship to be maintained with
Onshore teams globally.
Responsible for global uptime target of 99.9%, across the whole FX ETR
Supporting FX applications, troubleshooting and monitoring.
User on-boarding, off-boarding task for trading.
Handling STP issues; perform mapping for failed trades, analyze failed trades.
Monitors application state and input/output data correctness throughout the
day, hand-over with follow the sun support teams.
Perform application releases, post release checks.
Monitor support mailbox; handle each email coming to FX DL.
Taking ownership for handling new projects/tasks.
Incident and Problem Management.
Manage/Own P1/P2 incidents and problems end to end; maintain quality of all
incidents raised by team.
Knowledge Management and Documentation.
Documents support procedures on wiki.
Owns team knowledge base on wiki for all in-scope applications.
Provides support to end-users on how to use the application.
Continuous Service Level improvement.
Ensures that all application support logs are fit for purpose, ie meaningful
Actively seeks reduction of dependency on manual interventions by support
staff, e.g leveraging enterprise batch scheduling and enterprise monitoring
Technical & Behavioral
Strong SQL: SQL Server, Oracle
Monitoring: Autosys, Geneos, Splunk
Jira, Wiki and service now
Knowledge of using Windows and Linux
Strong understanding of ITIL process
Scripting: Windows commands, Shell Scripting, Python Scripting
Existence of used technologies: FIX, TCP/IP, TIBRV, MQSeries and other
Flexibility/Adaptability in working hours to cope with the business and
Ability to clearly explain technical issues
Ability to work under pressure in a changing environment
Capability to cope calmly with stressed users facing system issues
Strong sense of issue ownership and business accountability
Problem solving minded, Willingness to learn
Strong desire to investigate and resolve issues in the short term (workaround
/ setting up procedure) and Longer term (participate to the definition of
Genuine interest in support
Interest to work in financial IT and learn the business.
Good personal organization to follow up simultaneously a very large number of
Understand users’ need and convert them to IT realisable
Specific Qualifications (if required)
Behavioural Skills: (Please select up to 4 skills)
to collaborate / Teamwork
to share / pass on knowledge
skills - oral & written
select up to 5 skills)
to understand, explain and support change
to manage a project
to develop and adapt a process
to anticipate business / strategic evolution
to inspire others & generate people's commitment
Degree or equivalent
least 5 years
Other/Specific Qualifications (if required)