The role
An administrator for our Chelsea SW10 office, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.
The candidate will have previous experience of working in a fast-paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full-time role which involves supporting the sales and lettings teams and includes day-to-day contact with our clients and potential buyers/tenants, matching buyers/tenants to properties and booking some viewings.
*Please note, this is a Zero Hours contract with the view to go permanent
Responsibilities
• Registration of new buyers/tenants
• Preparation of property brochures
• Coordinating marketing and advertising locally and with nearby offices.
• Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
• Management of the invoicing process for the team.
• Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
• Keeping window cards/brochure displays/office systems up-to-date
• Liaising with potential buyers/tenants and arranging viewings/managing diaries
• Maintaining client files and the Residential client database
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Implement strategies for continuous improvement of business processes and increased efficiency
• Maintain the appearance, tidiness and general upkeep of the office environment, including monitoring office supplies and placing orders as needed to ensure stock levels are maintained
• Act as front-of-house, greet and assist walk-in clients and visitors in a friendly and professional manner
• Answer incoming calls, directing them to the appropriate person accordingly
• Any other ad-hoc administrative duties as required by the team
Person specification
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Demonstratable experience of supporting a team of professional fee earners.
• Excellent IT skills (Word, Excel, MS Outlook) and
• A strong communicator, both verbally and in writing with experience of customer service.
• Ability to establish and maintain effective working relationships with colleagues at all levels
• Punctual and flexible in relation to working hours and duties
• Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
• Maintains a positive attitude towards routine tasks.
• Accurate and exceptional attention to detail.
• Understands and appreciates the importance of using discretion when dealing with sensitive information.
• An interest in working real estate/estate agency environment.
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
