Arval is one of the world's leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,600 employees worldwide, and 80 employees in the local Swedish office in Danderyd, we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.
Arval DNA:
Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
Specifics:
- 50-100% Employment depending on time of Year – Temporary contract until 31st of December.
- Appointment – Immediately or by agreement.
Mission:
Within the local Acquisition and Client relationship team, the sales executives will have the responsibility to manage the prospect journey. To this end, the Sales Executives will work in close collaboration with Direct, Bank (if lead generator) & Non-Automotive Partnerships and Automotive Partnerships channel and with the onboarding team
The Sales Executive has a significant role to play to develop Arval’s business in all channels. They are responsible to deliver the smoothest experience to the customer. They are also responsible of performing customer & partner call backs to understand how to increase their level of satisfaction.
- Provide advice based on customer needs
- Be the single point of contact of the dealer and the prospect during the acquisition phase
- Manage client relationship, Customer Expectations
- Resolve any queries coming from the prospect according to the SLAs defined in the entity and agreed with the partners.
- Process and work with customer data for credit decisions in our new Onboarding tool + SalesForce. Also collect and store all documentation & needed data for both KYC and credit application before handling to onboarding team
- Be solutions oriented, while respecting the rules defined in the entity
- Performs customer & partner call backs: 100% of clients’ detractors and dissatisfied partners & 100% of very unsatisfied clients & partners with complaints
Experience and qualifications:
Qualifications (education):
- High School Graduation
- Good MS Office skills
- SalesForce skills (not a requirement but a preference)
Professional Experience:
- Operational leasing product knowledge as a preference
- Affinity with cars as a preference
- Excellent verbal communication and excellent writing skills
- Well-structured
- Flexible and agile
Languages:
- Fluency in local language
- Operational in English
To succeed in the role you have the following skills:
Business:
- Customer complaints & questions management
- Customer relationship management
- Product & services conception & presentation
Behavioral:
- Communication skills - oral & written
- Adaptability
- Attention to detail, rigor
- Active listening
- Resilience
- Proactivity
Transversal:
- Client focused
- Ability to develop & adapt a process
- Ability to collaborate/ Teamwork
We offer you an important role and the opportunity to work in a strong international company with high energy and forward thinking.
Contact and application
We look forward to receiving your application in English as soon as possible. If you have any questions, please contact Ulrika Klaar – Head of Retail Ulrika.Klaar [at] arval (dot) se or HR Karin Murray Karin.murray [at] arval (dot) se
Diversity Statement
As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!
