About the job
- The Client Relationship Senior Officer’s main mission is to manage the daily relationship with Corporate clients of BNP Paribas in an innovative, digital and industrial way. The Senior Relationship Officer (Senior RO) develops the relationship with Corporate clients by understanding client needs and proposing adequate Flow Banking Products, being the entry point for clients within the Bank for commercial matters
- It is also expected to deal with more sensitive clients and situations. The Senior Relationship Officer mentors and supports more junior members of the team
Your Main Activities Are
- Manage relationships with Payment Service Provider’s (PSPs) for non-resident accounts across EMEA
- Onboard PSP's across EMEA taking responsibility for the KYC, compliance, account opening, underlying contractual agreement and where applicable credit risk process
- Manage client and internal stakeholders, including both head office and local legal, compliance operational teams and credit where applicable, requests
- Support Relationship Managers covering the global relationship in the strategic dialogue with PSPs when it comes in particular to Cash Management and where applicable beyond
- Participate in the screening and prioritization of PSP targets & opportunities
- Maintain highest level of knowledge and understanding of the changing regulatory framework governing PSPs and related internal control framework that BNP Paribas has put in place for PSPs
- Contribute to and join client pitches and discussions
- Contribute to define the CIB strategy for PSPs in EMEA hand-in-hand with the broader leadership of the Growth Capital & Solutions Team
- Propose process and set up improvements as needed, contributing to create and maintain best practices in line with BNP Paribas' standards and expectations
- Ensure strong coordination and alignment with Cash Management stakeholders dedicated to PSP business development
- Ensure great coordination with the local Coverage and support functions teams to manage smooth migration of non-resident accounts from local to the hub
- Provide visibility on revenue generation of non-resident accounts activity
Profile and Skills to Success
- Bachelor’s degree in Economics, Finance and Accounting
- Excellent communication skills and fluency in English, both oral and written
- At least 5 years of experience within a bank, financial institution or at a PSP in relationship management, coverage, cash management of payment companies or Non-Banking Financial Institution’s (NBFIs)
- Knowledge of the payment industry dynamics
- Entrepreneurial with a results driven mindset
- Ability to manage a project with a solution-oriented approach
- Experience working across multiple countries and cultures
The selected candidate can be based in Lisbon or Porto, according to its preference
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
