About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
BNP Paribas PI Germany has 3 brands Consorsbank, DAB and Wealth Management Private Banking which are pure digital. The IT department supports Business building the IT landscape. The entity is providing Retail Banking facilities to its customers based out of Germany.
Job Title:
Program Manager
Date:
04-Nov-2024
Department:
IT CoE APS
Location:
Chennai
Business Line / Function:
PI IT
Reports to:
(Direct)
Onshore CTO
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The candidate should perform both Capacity Management & Obsolescence Management activities.
Ensure the right infrastructure resources are available internally, when required to meet the business volume demands, enabling proactive operational management of services. Should provide monthly capacity reports and timely and accurate reporting of all capacity related issues to senior management and key stakeholders. Overall responsibility for ensuring that there is adequate IT Capacity to meet required levels of service and for ensuring that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized.
Technically lead obsolescence management operations and projects for legacy systems. Responsible for investigating, understanding, documenting, and driving update and remediation activities for IT infrastructure, applications and software. Overall responsibility for ensuring IT Obsolescence rules and requirements are being observed and ensuring that IT management is correctly advised on upcoming and ongoing remediation activities. Responsible for advising the ITSM service level managers about required updates and remediation activities.
Responsibilities
Direct Responsibilities
Capacity Management:
§ Ensures that there is sufficient capacity to meet service level targets
§ Keeps IT management informed about capacity needs
§ Provides capacity requirements for new or modified IT services
§ Maintains an overall understanding of current service capacity and trends
§ Ensures that performance testing is carried out on new and modified IT services
§ Works to proactively provide sufficient IT capacity
§ Produces and maintains a Capacity Plan
§ Ensures that capacity-related incidents and problems are addressed
§ Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
§ Assesses the capacity impact of new change requests
§ Participates on the Change Advisory Board (CAB) as needed
§ Responsible for monitoring IT capacity levels, comparing actuals against targets, and proactively addressing shortfalls
§ Carries out the Process Manager responsibilities for the Capacity Management process
Obsolescence Management:
§ Animates and coordinates obsolescence remediation plan collection relying on relevant asset owners.
§ Coordinates and follow-up asset and obsolescence process and tools in line with PI framework.
§ Ensures IT assets are maintained according to BNPP group obsolescence scoring.
§ Ensures necessary controls are in place and available to APS and ADM teams.
§ Ensure remediation detected via controls are attended by respective application owner or by teams providing tools.
§ Prepares and runs periodic central obsolescence meetings and ensure necessary level of governance.
§ Provides necessary data to higher level obsolescence management instances (Steerco, Panorama).
§ First level support on tools and expert support on IT Obsolescence process and obsolescence data.
§ Provides training capabilities, explanation on tools, process and maintains corresponding documentation.
§ Takes on and communicates necessary steps to enhance the overall process and tooling.
Technical & Behavioral Competencies
Must have
o Excellent problem-solving skills, and the ability to work independently with minimal guidance.
o Strong knowledge in ITSM.
o Strong communications skills in regularly interacting with stake holders across all operations.
o Good knowledge in providing capacity vs demand planning and reporting to senior management.
o English fluent in speaking and writing.
Should have
o Experience with producing a capacity design and plan discussing the ability of IT infrastructure.
o Experience with monitoring of capacity issues and developing effective capacity plans.
o Good knowledge on IT related technologies such as servers, backup, storage and networks.
Specific Qualifications (if required)
- Good Project Planning and Execution skills
- Prior experience in sharing the status reports to Senior Management team
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to develop and leverage networks
Ability to understand, explain and support change
Ability to manage a project
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
Other/Specific Qualifications (if required)
