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客戶諮詢管理部電話客服人員 Customer Consultancy Management - Call Center

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Job type

Permanent

Schedule

Full time

Job Function

Client relationship management

Brand

Level of experience

I am an experienced professional

Location

Taipei, Taiwan

Apply (REF: 48322639)

Last update 20.03.2025

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職務說明

1. 提供服務予來電查詢之客戶、準客戶、通路夥伴及業務夥伴。

2. 電話、線上解決來電者的問題。

3. 電話外撥執行法令相關規範電訪作業。

4. 電話外撥通知保戶繳交保險費未成功者。

5. 保戶終止保單時，進行電話回訪處理程序。

6. 協助單位達成目標，並確認服務品質。

7. 主管交辦事項

人才條件

1. 具備一年以上保險業客戶服務/電話行銷等相關經驗

2. 有同理心，協助處理抱怨與安撫客戶能力

3. 熟悉電腦操能力

4. 可以接受輪值週六及特定假日。(周日除外)

5. 純客服諮詢，無需推廣業務。

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