IT Engineer - Windows Support

About BNP Paribas India Solutions: 

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. 

About BNP Paribas Group: 

BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability 

Commitment to Diversity and Inclusion 

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. 

About Business line/Function: ARVAL Service Lease 

Arval is a car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries worldwide with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.) 

Arval IT is the IT department of the company. The IT Production Tribe is a key component of the Arval IT department, focusing on several critical areas to support the company's operations. This tribe is structured into 4 domains : 

• Production security domain: Manage the security on Production : Security Monitoring, Advanced Malware Protection, Secure network, Secure Hosting, Security Data Warehouse / Dashboards, DLP Technical, Service Design Validation, Privileged Access Control, Vulnerability Management, Production Security project management, Production Resilience
• Application Production domain: This domain operatesdaily over 200 business applications that make up Arval's information system. The main goal is to ensure the smooth functioning and support of these applications, addressing any issues that arise and implementing improvements as needed.
• Infrastructure Domain: Manage, Deploy and support Arval infrastructure hosted in BNPP Datacenter. Define and Enrich Infrastructure service catalog, anticipate infrastructure capacity planning and integrate security and compliance requirements. The infrastructure domain consists of 4 teams : Network, Digital Working, Windows, Linux&Storage&Virtualisation
• Technical Office Domain: contributes to the preparation and validation of Project Architecture Overview (PAO), drives obsolescence, manage Production Cloud competency center and provide technology expertise (ExaCC, Secure Transport…).

Job Title: 

L2 Windows System Engineer 

Date: 

01/05/2025 

Department: 

One IT 

Location: 

Offshore 

Business Line / Function: 

Production/infra 

Reports to: 

(Direct) 

ISPL Production Head 

Grade:  

(if applicable) 

N/A 

(Functional) 

Front Office Systems Team Leader 

Number of Direct Reports: 

0 

Directorship / Registration: 

NA 

Position Purpose 

Within the framework of the policy defined by the ARVAL IT Production tribe , Level 2 System Engineer will work closely with L2/L3 Production teams.  

Responsibilities 

Direct Responsibilities 

• Management of physical servers (DELL/HP).
• Hardware Incident management (with IBM/DELL/HP support).
• Maintenance and optimization of Windows systems (MCO) (Physical /VM)
• Identification and proposal of technical improvements and solutions to obstacles.

Contributive Responsibilities 

• Vulnerability management.
• Patch management and reporting.
• Deployment of physical and virtual Windows servers.
• Monitoring and management of production and test environments, including task monitoring and issue resolution.
• Collaboration with development teams to ensure alignment with best practices.
• Participation in incident management and implementation of workarounds.
• Contribution to technical documentation and procedure guides.
• Participate in the Oncall management rotation (7/7 24/24)

Technical & Behavioral Competencies 

Technical Competencies 

• Server Hardware (Dell/HP): In-depth knowledge of physical servers, including installation, configuration, and maintenance.
• Windows Server Operating System: Expertise in administering and managing Windows operating systems.
• Hyper-v /SCVMM: Proficiency in virtualization with Hyper-v to create and manage virtual machines.
• SCCM: Mastery of System Center Configuration Manager for configuration and deployment management (OS deployment and packaging)

Skills Referential 

Behavioural Skills: (Please select up to 4 skills) 

Attention to detail / rigor 

Adaptability 

Creativity & Innovation / Problem solving 

Ability to deliver / Results driven 

Transversal Skills: (Please select up to 5 skills) 

Analytical Ability 

Ability to develop and adapt a process  

Ability to anticipate business / strategic evolution 

Ability to understand, explain and support change 

Ability to develop others & improve their skills 

Education Level:  

Bachelor Degree or equivalent 

Experience Level 

At least 5 years 

Other/Specific Qualifications (if required)