IT Application Support for the Application Production and Support Team

About the job

• APS-AS (Application Support) Europe is the name of the IT Application Support team within Wealth Management Information System (WMIS) Lisbon
• The primary role is to provide technical / functional support
• The activity implies responding, troubleshooting, fixing and providing constant update on the progress of the resolution of issues or requests. It also enclose UAT management, UAT technical tests, and production implementation for projects and patch upgrades

Your Main Activities Are

• The IT Application Support team report to the Head of IT Support (APS-AS Europe) and have the following responsibilities
  • Provide functional support to users by prioritizing and delivering outstanding service
  • Ensure technical support to batch related issues and on time resolution
  • Analyze system logs and identify potential issues with Application
  • Commit to the Service Level objective and be aligned with the roadmap
  • Ensure to escalate timely to Head of APS on issues where needed or any potential operational risk
  • Review and create application Support knowledge articles 
  • Ensure that the all production deliverables are aligned with bank standards and best practices
  • Ensure service monitoring, reporting and continuous improvement of the service quality and availability
  • Ensure adherence to APS support shift plan in terms of mailbox, web portal and hotline
  • Be part of production support team (i.e. Weekend/Public holidays where needed)

Profile and Skills to Success

• Bachelor degree in computer science, information technology, related to technical field, or equivalent experience
• At least 5 years of experience as first & second-line (L1 and L2 support) IT Application Support, or other relevant areas, for a business within a fast-paced and competitive environment
• 2 years of experience for private banking or asset management
• Good understanding of Wealth Management business processes
• Knowledge of Operating systems and languages as Linux and Java
• Knowledge of Database as SQL, Oracle, PL/SQL
• Fluency in English
• Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers
• Detail oriented, analytical and excellent follow through
• Excellent work ethic, self-starter, autonomous 
• Ability to learn from experience and from informal/formal instructions
• High level of persistence, can-do attitude, pro-activeness and maturity

#LI-Hybrid

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.