BNP securities services require IT Application production support manager to support different technological activities used by the location. IT support manager will liaise with relevant IT teams to resolve production issues and incidents. To manage & coordinate any security associated risk for the assets managed by Securities services IT Singapore. IT application production support manager will also support the head of IT securities services Singapore in all IT related matters: local IT application support, service delivery management, IT analysis and assist in digital transformation projects. A key part of the role involves oversight of services provided by respective functional IT teams within the group.
Key Responsibilities
IT Services Manager
Provide onsite support to local users in liaising with relevant IT teams to resolve production issues and incidents. Ensure IT incidents are logged, reviewed and adequate action plans are implemented by respective teams. Where client deliverables are impacted, ensure appropriate information is provided for client communication.
To provide local support for all IT topics relating to the Business continuity plan (BCP) & DRP.
To facilitate and provide local IT support in new business/client implementation by working with users on appropriate development requests and prioritization, liaise with IT application teams on appropriate system enhancements. Where development is local, liaise with Chennai development team and take lead to follow up on progress. Where short term End User Computing is deployed, ensure this is properly controlled.
To conduct & lead service reviews with relevant IT teams, maintain documentation, highlight to management any quality or performance issues, and make recommendation to improve. Ensure oversight of IT service providers are in line with MAS outsourcing guidelines.
Represent and responsible for IT function for Securities services in Singapore and take ownership to address all queries, questions in relation to Technology. Work with other IT teams to ensure Singapore business and regulatory requirements are adequately met where it relates to Technology. Provide recommendation to plans, strategies, resourcing and organization to ensure the IT function is appropriately supported to fulfil business and regulatory obligations.
To manage and support the local IT production assets hosted in Singapore for the securities services business unit.
IT and Digital Transformation
Be the main point of contact of all the IT changes on any applications and all Digital initiatives.
To coordinate & facilitate the IT projects until the deployment with overseas IT, Digital teams and requesters.
Main point of contact to liaise with the overseas IT team to implement the local needs when validated (Digital and IT initiatives)
As IT Champion for Artificial Intelligence, Robotics and Automation activities for Securities services Singapore, drive the digital projects to successful digitalization and participate to global and regional digital meetings to update and share automation opportunities.
Encourage the IT and digital transformation by helping the team to identify their needs and accept the changes.
Monitor all the IT, Digital changes and initiatives in the project portfolio with the project Management officer (PMO)
Update the project management officer on the status of each IT and Digital Projects: project milestones, budget execution, vendor evaluation.
To anticipate projects risks and ensure proper governance processes and that activities are clear and followed through.
Escalate all issues or risks to the management and project management officer on the IT and Digital projects.
Be active member of the Artificial Intelligence community and champion BNP Securities services Singapore business automation requests.
Contribute the Transformation /Efficiency meetings as the IT and Digital project manager.
Cybersecurity correspondent
To act as the primary point of contact with business & operations for all the topics related to Cybersecurity for securities services Singapore.
To conduct risk assessment & vulnerability management for the IT assets managed by Securities services IT Singapore.
To develop & coordinate with infrastructure team for appropriate controls & mitigation measures to secure the IT assets.
To maintain & ensure the local procedures and activities comply with all regulatory requirements and internal policies, procedures or guideline.
To actively engage & advise the business operational teams on any topics related to Cybersecurity.
Escalate to the management on any Security breaches & follow up for appropriate mitigation with all the IT teams concerned.
Ensure effective staff training programs are in place to increase security awareness.
Contributing Responsibilities
Work with other IT services team to ensure compliance with MAS guidelines and Notice on Technology Risk Management (TRM).
Participate in client due diligence and service reviews where required.
Follow up on and drive closure of IT audit findings.
Prepare and train the entity staff on IT Disaster recovery business continuity exercises.
Technical & Behavioral Competencies
IT Knowledge Digital knowledge and be a digital maker Cybersecurity knowledge Business Continuity Knowledge Understanding of MAS TRM regulations Service focus Risk awareness Curious Structured/Organized Think out of the box Proactive Open-minded and ‘can-do’ attitude which encourages innovation, embraces change and be flexible by adapting quickly to changing priorities Approachable, accountable and available Continually looking for opportunities to improve project delivery through the Project Management Office Problem solving skills Ability to challenge Able to focus on a clear goal in all actions Ability to manage and influence other teams not under the direct control of this person. Ability to juggle different projects/priorities and deliver high quality outcomes under pressure Capability to track project benefits realization and lessons learnt activities to feed into on-going improvements Ability to explain and rationalize Business Continuity to business and technical staff
Degree holder
5-10 years of relevant experience
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Discover the different professions within BNP Paribas: IT, Tech and Data
BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
