The role
As General Manager, you will oversee an in-house team and key service partners, working collaboratively within a pan-European platform model that emphasises shared excellence across a broad client-wide portfolio. You’ll also work closely with subject matter experts across sustainability, engineering, customer experience and social value to drive performance and innovation.
This is a key leadership role focused on delivering an exceptional occupier experience, while embedding sustainability and social impact at the core of everything you do.
Key highlights of the role and asset:
• Home to a diverse mix of high-profile occupiers across 21 floors.
• 5-star end-of-trip facilities, vibrant events space, café, lounge and dedicated building app.
• Responsible for service charge budgeting, PPM and lifecycle planning, and technical service delivery.
• Support to deliver a bespoke Community Engagement Strategy, including wellbeing initiatives and a curated occupier events programme.
• Champion our Sustainability Strategy, with a strong focus on Net Zero targets and occupier collaboration via Green Building Committees.
• Help drive wider social impact through community partnerships and charity engagement.
Responsibilities
• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Undertake ambassadorial activities for BNPPRE
• Take part in cross Property Management activities
Person specification
Qualifications/Key Skills
• Degree or equivalent
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH
Experience
• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
