We are looking for

Customer Journey Manager

Are you obsessed in customer loyalty and sustainable improvement in customer satisfaction?

We are looking for a candidate to design and manage customer journeys in our bank's CRM department. This role will be responsible of customer-centric transformation by generating data-driven insights. Our goal is leveraging data analytics and models to drive sustainable improvements in customer journeys. You will drive strategies that enhance customer satisfaction. Providing actionable outcomes to sales, marketing, digital, and customer service teams is crucial.

Key Responsibilities:

- Define customer journeys to develop and manage loyalty programs.

- Develop and implement customer-centric transformation strategies.

- Understand customer expectations and generate insights to support marketing & sales teams.

- To take responsibility of customers in the bank throughout cross functional strategies developments

- Propose innovative solutions to enhance customer satisfaction.

Qualifications:

- Bachelor’s Degree (preferably from Engineering, Statistics, Mathematics, Data Science, Computer Science, or related fields) 

- Master’s Degree in fields such as Data Science, Artificial Intelligence is a plus

- +10 years’ experience in CRM, customer journey management and/or marketing strategies 

- +5 years leadership experience

- Strong skills in data analysis and a deep understanding of customer behaviors

- Proficiency with advanced data analysis tools (e.g phyton, SQL, SAS,SPARK etc.) 

- Open-minded for new approaches and innovation to improve customer journeys

- Strong written and verbal communication skills both in Turkish and English

- Effective collaboration with cross functional teams

Interested by our offer? Don't wait any longer!

Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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