Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency.
Responsibilities
Direct Responsibilities
This role is part of team that is the principle point of contact for corporate bank clients and responds to clients’ request for information, problem resolution and service activities across the corporate bank products covering cash management, deposits, FX and associated eBanking channels
The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this , he/she is request to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate
May be required to proactively reach out to the client in support of bank initiatives/ events esp involving sensitive/complex communication
Beyond this, the CSR may also provide defined support for some activities for the coverage teams and may undertake ad hoc projects as assigned
Technical & Behavioral Competencies
Technical:
Preferably knowledge of corporate bank products esp Cash management, deposits
Experience in a client facing role
Comfortable with technology and MS office tools
Behavioral:
Good aptitude to learn
Enjoys the client interaction with excellent interpersonal skills
Resourceful and able to resolve problems
Meticulous and responsible
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
