Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
Within Corporate and Institutional Banking, Client Engagement & Protection (CEP) provides effective and efficient support functions for the benefit of the Bank and its customers throughout the client lifecycle, in accordance with regulatory standards and obligations.
Working closely with our Operational Hubs in Portugal and India, CEP is responsible for:
- Delivery and seamless coordination of KYC services throughout client onboarding and recertification;
- Ongoing monitoring and governance to ensure agreed quality standards and targets are met;
- Support and maintenance of strong client relationships under the Client Management Servicing Model within Cash Management Client Services;
- Client Integration is responsible for providing a single entry point for clients and assist in the timely coordination and onboarding into BNP Paribas, in close coordination with all business partners and internal teams of CIB.
Job purpose
The EMEA Client Integration team is coordinating all OTC onboarding files across EMEA. The team is based in London and Lisbon.
- Accountable for the timely onboarding of new clients (legal entities and funds) for OTC products and Electronic Equity products, covering Financial Institutions Clients.
- Accountable for the coordination of onboarding cases across the end-to-end chain for EMEA including Clients, Business, Due Diligence, Referential, Risk and Legal departments
Key responsibilities
Act as a subject matter expert for EMEA client onboardings
- Effective coordination of the OTC routine onboarding in EMEA to ensure onboarding lead time targets are met according to client or business targets.
- Active management of stakeholders within business, compliance, due diligence and risk departments, including EMEA business heads and global heads of departments.
- Identifies onboarding files with risks of delays and escalates more complex onboarding cases to senior team members.
- Proactively seeking opportunities to improve processes and controls.
- Accountable for delivering personal targets and objectives.
- Leverage industry experience as well as knowledge of policies throughout the process.
- Understands KPIs for their respective client/area and keeps SOP up to date in line with guidelines.
- Train and supervise new joiners to ensure right skillset and knowledge is transferred
Requirements
Typically require a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.
- Knowledge of the OTC on boarding process for Financial Services, including KYC, Risk and business policies, procedures and legislation.
- Experience of Financial Institutions and Global Markets products required, especially OTC products
- Effective time management and ability to prioritise workload and escalate issues to management.
- Ability to handle multiple tasks simultaneously and prioritise independently
- Strong focus on accuracy and attention to detail and able to review and improve work of more junior colleagues
- Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with the business
- Good Stakeholders management skills and ability to collaborate across teams
- Strong analytical skills and ability to meet deadlines under pressure.
- Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
