CCCO Business Analyst

• Support the CIB Chief Conduct Control Officers (CCCOs) and CIB Executive Management to manage the Non-Financial Risk Management framework.
• CIB CCCO Central Procedures Office is a team (based in Lisbon and Paris) with a global scope encompassing all Business Lines and regions, ensuring the compliance with Group policies or supervisors’ recommendations.
• In this context, MyProcedures (by CIB) was created as repository to host Procedures and Not-a-Procedure documents, currently serving as the golden source for CIB procedures Level 3.
• MyProcedures (by CIB) and the framework surrounding it count with a community of more than 800 employees, you will be an ambassador of CIB CCCO Central Procedures office throughout the organization.
• You will interact with many employees in the CIB world, at the regional or business line levels, with second line of defense and with IT functions, as well as some other Group entities, to manage corpus of procedures to relay CIB business needs.
• You will have a chance to develop your knowledge on the CIB organization, as well as on risks that CIB faces.

Your Main Activities Are

• Act as a representative of the Procedures Framework towards the CIB Procedures community, ensure the coordination between teams, data providers and IT and a timely response to their requests
• Support and facilitate the continuous improvement of the Procedures Management Framework at CIB level
• Assist Paris team in delivering the projects, in process automation, simplification and enhancement of dashboards
• Ensure audit trail and support documentation (user guides, modus operandi, etc…)
• Define both testing and migration strategies & planning, providing test scenarios and lead UAT testing phase for new releases of MyProcedures…)
• Capture business requirements and propose the most adequate functional solutions involving as well MyProcedures UX designer
• Coordinate, support users, manage accesses, monitor traffic, promote and improve specific tools
• Based on users’ recurrent requests or issues, analyze ServiceNow tickets and build KPIs to ensure continuous improvement
• Promote and follow-up with the community on the data quality and rationalization actions initiated by Paris team; analyze and reconcile data, perform controls, investigate root causes of issues and escalate inconsistencies
• Contribute to the preparation of the Steering and Operational Committees as well as to Framework / users committees
• Participate to improving the echonet page/sharepoint for knowledge sharing for our community, and maintain
• Define, develop and execute operational KPI reporting data, alerting the management to key indicators analyzed that do not comply with Group and CIB guidelines and external obligations
• Assist with other relevant BAU tasks.

Profile and Skills to Success

• Bachelor's degree in International Affairs, Business, Economics, Finance, Project Management, Product Management, or related
• Minimum 2 years of professional experience ideally in Risk management solutions and tooling
• English fluent
• Proficient in MS Office, EXCEL advanced
• Proficient in Tableau, VBA & Power BI
• Strong analytical skills (Capacity to synthetize and understand complex projects / processes)
• Advanced knowledge of data management (data integrity, consistency, ownership, …)
• Ability to develop and adapt a process
• Organization & Strategy; Good understanding of CIB organization
• Business/IT relationship
• Strong communication skills, written and spoken
• Highly organized and with the ability to multi-task
• Rigorous and autonomous
• Results driven - delivering high quality, and high impact work
• Capacity to analyze issues and prioritize based on potential impact
• Ability to challenge conventional thinking
• Creative, open-minded and proactive in the promotion of new ideas
• Fast learner and curious
• Team player with high ethics