We are looking for

Cash Management Client Support - Senior Officer

Apply REF: 2108GMOCM8114

About the job

To be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest.

Your Main Activities Are

  • Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities.

  • Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions.

  • Main objective is to manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner.

  • Ensure and improve day-to-day operational efficiency for maintaining and improving effective client queries management and as such as directly contributing to the clients' satisfaction.

  • Report and handle any incidents, complaints and claims according to procedures and policies in place. ▪ Be owner of procedures and responsible for the update.

  • Share his/her expertise with the junior team members

Profile and Skills to Success

  • Bachelor degree, preferably in Economics, Finance, Business Administration or equivalent

  • 5 to 7 years of experience in Client Management or Banking and Financial Operations

  • Knowledge in Investment & Wholesale Banking - Cash Management & Corporate Deposits

  • Analytical and Problem solving mind-set

  • Excellent Client communication skills

  • Take initiative, propose & signal improvements/changes

  • Fluent in English

  • Other European Language is a plus

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees – including more than 148 000 in Europe.

 · Our presence in Portugal

 Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Reference: 2108GMOCM8114