IT Engineer of IT service desk for BNP Paribas CIB Korea (Double hatted IT service)
The first level IT support for Korea CIB employees.
Local Proximity IT support (Desktop, local application, standalone PCs) and IT Infrastructure support for trading floor and non-trading floor respectively
Main missions and objectives :
Client support (Desktop, application, voice and data)
Network and telecom maintenance/administration
Tech room (Server room) maintenance
Local vendor management
Functional administration of BNPP Paribas' standard banking applications
Install/maintain DR site for emergency
Maintain market data service and coordinate with APAC Market data service
Deploy and ensure the well-functioning of in-house or regionally developed applications
Support on local/regional/global projects related to IT Infrastructure
IT Asset inventory management on a regular basis
Direct Responsibilities
Assist clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Troubleshoot and resolve unique desktop hardware and software problems on a daily basis and use her understanding of system products and services to assist users.
Provide good IT service operations, develops and promotes relationships with both client and other counterparties.
Ensure management escalation of high priority issue and prioritizes problem resolution.
Work with vendor on purchase/troubleshooting of hardware/software (i.e. Dell, HP and others)
Any other duties as required.
Mainly support for desktop & infrastructure including standalone PCs
IT Continuity & DR Drill – coordinate and participate annual DRs
Project coordinator and lead for IT infrastructure
Stability initiatives and operational excellence within environment
Contributing Responsibilities
Contribute to stable operation of IT services providing by Korea CIB IT (Double hatted)
Contribute to proceed any IT infrastructure projects initiated by local/regional/global level.
Permanent Control Aspects
Technical & Behavioral Competencies
2 ~ 7 years experience in IT field (preferred Financial IT industry)
A team player, responsible, self-motivated, committed, customer-oriented, with positive and proactive attitude
Strong communication skills and customer-centric attitude
Good understanding on business and attention to detail (Capital markets, banking, etc)
Production awareness. Able to follow process and procedure
Ability to work in multicultural atmosphere with foreign speakers
Innovative and interested in new technologies.
Specific Qualifications (if required)
Information Technologies or Computer licenses (if available)
Proactive, independent and proven ability to work under pressure;
Fluent written and verbal communication skills in English and Korean
Education Level - Bachelor Degree or Equivalent
Experience Level - At least 2 Years
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Discover the different professions within BNP Paribas: IT, Tech and Data
BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
